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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Hyatt Regency Riyadh-Olaya is seeking a Front Office Manager to oversee all Front Office operations. This role is responsible for ensuring high standards of guest service, operational efficiency, and adherence to the hotel's brand standards. The Front Office Manager will collaborate with the Director of Rooms to deliver the brand promise across the Front Desk, Front Services, Communications Centre, Business Centre, and Regency Club.

Key Responsibilities

  • Oversee daily Front Office operations to ensure efficient service delivery.
  • Supervise the functions of the Front Desk, Concierge, Bell Services, Valet/Parking, Communication Centre, and Business Centre.
  • Manage Regency/Grand Club operations to enhance guest experiences.
  • Ensure strict compliance with all hotel standards, policies, and procedures.
  • Deliver exceptional guest service and focus on guest satisfaction at all touchpoints.
  • Professionally handle VIP arrivals, special requests, and guest complaints.
  • Monitor guest feedback and implement service improvement initiatives.
  • Lead, train, and develop the Front Office team to foster a culture of excellence.
  • Conduct performance evaluations and provide continuous coaching to team members.
  • Foster a positive work environment that promotes teamwork and service excellence.
  • Ensure appropriate staffing levels and efficient shift scheduling to meet operational demands.
  • Utilize Opera Cloud PMS for all reservations, check-in/check-out processes, room allocation, billing, and reporting.
  • Ensure accurate data entry and adherence to all system procedures within Opera Cloud PMS.
  • Train staff on the effective use of Opera Cloud PMS and ensure best practices are followed.
  • Manage the departmental budget and control operating costs.
  • Monitor daily revenue reports, room occupancy rates, and forecasts.
  • Ensure proper cash handling, billing accuracy, and adherence to audit compliance.
  • Support revenue optimization strategies in coordination with Revenue and Reservations teams.

Qualifications and Requirements

  • A Bachelor's degree in Hospitality Management or a related field is preferred.
  • A minimum of 3 to 5 years of experience in Front Office operations, including supervisory or managerial roles.
  • Proven experience with Opera Cloud PMS is mandatory.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to work effectively under pressure in a fast-paced hospitality environment.
  • Fluency in English is required; proficiency in additional languages is considered an advantage.

Required Skills

  • Opera Cloud PMS
  • Leadership
  • Guest Service
  • Operations Management
  • Team Management
  • Communication
  • Problem-solving
  • Decision-making

Work Environment and Details

This is a full-time position for a Front Office Manager (Saudi National) at Hyatt Regency Riyadh-Olaya in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.


Requirements

  • Requires 2-5 Years experience

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