Group Sales Executive

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Group Sales Executive for a full-time position in Riyadh, Saudi Arabia. This role is responsible for driving revenue to achieve the hotel's top-line goals across all represented properties by proactively soliciting business from various segments. The position focuses on new business generation from small accounts, identifying new targets, and re-soliciting past leads, with an emphasis on the properties' BT Pricing strategy. The Group Sales Executive will report directly to the Property Sales Leader (ASL or DOS/DOSM) and collaborate closely with hotel General Managers on sales-driven tasks.

Key Responsibilities

• Collaborate with the Property Sales Leader to identify top accounts, determine account deployment, and coordinate efforts to drive demand for stakeholder hotels.
• Assist in identifying share shift targets and ensure effective funnel management through available systems.
• Manage daily Status Change reports to facilitate business closure and provide property support by coordinating internal mining efforts.
• Solicit new business from non-deployed small business accounts, reader boards, and internal referral mechanisms.
• Identify potential new accounts or business opportunities using business intelligence and internal lead referral tools.
• Re-solicit non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business.
• Conduct customer-facing sales activities, site inspections, and maintain up-to-date lead information in CI/TY SFA Web and EMPOWER.
• Qualify customer's long-term business potential and refer customers to appropriate sales channels.
• Utilize negotiation skills and creative selling abilities to uncover new business and leverage all information systems for account research.
• Understand the overall market, including competitors, economic trends, and supply/demand, to sell effectively.
• Communicate market trends and opportunities, and leverage all available sales channels and marketing initiatives to optimize revenues.
• Track weekly activities, revenue, and room night production, and participate in Sales Strategy Meetings.
• Drive revenue from local non-deployed accounts and activate local tactics for deployed accounts to meet buyer needs.

Relationship Management

• Leverage deployed account resources to drive business for identified properties and grow account share.
• Participate in community and hotel networking events to build relationships.
• Coordinate with the Property Sales Leader to understand stakeholder hotel needs and priorities.
• Work collaboratively with all sales channels (Multi-Hotel Sales, Account Sales, Global Sales) to ensure coordinated and complementary sales efforts.
• Handle customer care issues and refer them to the appropriate owner as necessary.
• Support the company’s service and relationship strategy by delivering service excellence and driving customer loyalty.
• Engage in property-related events that support the development of new accounts.

Qualifications and Experience

• 0-1 year of relevant experience is required for this role.
• Demonstrated ability to proactively solicit new business and manage sales activities.
• Proficiency in utilizing internal lead referral tools and business intelligence for lead generation.
• Strong negotiation and creative selling abilities.
• Familiarity with sales information systems such as CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, and Account Relationship Management (ARM).
• Understanding of market dynamics, including competitor strengths, economic trends, and supply/demand.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working closely with hotel General Managers and various sales teams, including Local Sales, * Account Sales/GSO teams, to maximize business production from targeted high-priority accounts.

Company Culture

The Ritz-Carlton is recognized for its commitment to delivering exceptional luxury service globally. As part of Marriott International, the company fosters an environment where professionals are empowered to be creative, thoughtful, and compassionate. The role requires upholding the "Gold Standards" of The Ritz-Carlton, which guide daily operations and contribute to the brand's reputation as a leader in luxury hospitality. Employees are encouraged to embody the Employee Promise, Credo, and Service Values, and are offered opportunities for professional growth and a sense of belonging within a global team.