Guest Experience Expert📣 Job Ad

About the Role

Four Points by Sheraton in Riyadh is seeking a Guest Experience Expert to join their team. This full-time position focuses on creating memorable and unique experiences for guests, going beyond standard check-in and check-out procedures. The role involves proactively delivering a wide range of services to support guests throughout their stay.

Key Responsibilities

The Guest Experience Expert is empowered to manage various operational needs and guest requests. Responsibilities include:

• Processing operational needs and completing reports.
• Addressing and fulfilling guest requests.
• Providing information on local area highlights.
• Assisting guests with vehicle loading/unloading and luggage transportation to and from guest rooms or designated bell areas.
• Ensuring all guest interactions contribute positively to their overall experience.

Core Workplace Standards

Success in this role, and any position within the company, requires adherence to fundamental principles. These include:

• Maintaining a safe work environment.
• Following all company policies and procedures.
• Upholding confidentiality.
• Protecting company assets.
• Ensuring professional uniform, personal appearance, and communication standards.

Physical Requirements

This role requires a hands-on approach and involves physical activity. Candidates should be prepared for:

• Standing, sitting, or walking for extended periods.
• Moving through various spaces, including narrow, confined, or elevated areas, and navigating stairs or service ramps.
• Lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance, and up to 100 pounds with assistance.
• Reaching overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

The following qualifications are preferred for this position:

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None specified.

Work Environment Details

This is a full-time position located in Riyadh. The role is designed for individuals who can effectively manage operational tasks and guest interactions while adhering to company standards.