Guest Experience Expert📣 Job Ad

About the Role

Four Points by Sheraton in Riyadh is seeking a Guest Experience Expert to join their team. This full-time position focuses on creating memorable and unique guest experiences beyond standard check-in and check-out processes. The role requires initiative in delivering a wide range of services to guide guests throughout their stay.

Core Responsibilities

Guest Experience Experts are empowered to actively manage guest needs and operational requirements. This includes processing operational tasks, responding to guest requests, completing necessary reports, and sharing local area highlights. A key aspect of the role involves assisting guests with luggage, including loading/unloading vehicles and transporting items to and from guest rooms or designated bell areas, ensuring all transactions are integrated into the overall guest experience.

Physical Demands and Work Environment

This role requires a hands-on approach and involves being on your feet for extended periods. Responsibilities include standing, sitting, or walking for extended durations, and navigating various spaces such as narrow, confined, or elevated areas, as well as stairs and service ramps. Physical tasks may involve moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance, and up to 100 pounds with assistance. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, are also part of the job requirements.

Essential Professional Standards

Regardless of the specific task, success in this role is dependent on adhering to fundamental professional standards. These include maintaining a safe work environment, following all company policies and procedures, upholding confidentiality, protecting company assets, and ensuring all quality standards are met. Professionalism in uniform, personal appearance, and communication is critical.

Qualifications and Experience

The ideal candidate will possess a high school diploma or *** equivalent. No prior related work experience is required for this position, nor is any supervisory experience necessary. No specific licenses or certifications are mandated for this role.

Role Context

The Guest Experience Expert plays a crucial role in ensuring guest satisfaction by proactively addressing needs and contributing to a positive and seamless stay. This position is integral to the overall service delivery at Four Points by Sheraton in Riyadh, requiring individuals who are attentive, proactive, and committed to providing excellent service.