Head of LAS CU KSA & NME📣 Job Ad

About the Role

Ericsson is seeking a Head of Local Administration Services (LAS) for its Customer Unit (CU) covering the Northern Middle East (NME) and Kingdom of Saudi Arabia (KSA). This position reports to the Head of EMEA BCS PaT, Local Administration and Risk Management, and will be an integral part of the CU's Leadership Teams. The Head of LAS will be responsible for overseeing all administrative operations within the designated countries, leading a team of local administration managers, and ensuring adherence to regional policies and efficient administrative practices to support strategic objectives. The role requires a commitment to Ericsson's Code of Business Ethics and vigilance against Anti-Bribery and Corruption. While the preferred location is within the NME & KSA geographies, the final placement will be determined during the selection process.

Key Responsibilities

• Lead and supervise local administration partners and HR operations specialists across multiple countries in the region, ensuring compliance with company policies and achievement of performance targets.
• Foster a team environment that promotes clarity, individual development, and results aligned with Ericsson's values and cultural behaviors.
• Develop and implement administrative policies and procedures to streamline operations and enhance regional efficiency.
• Build and maintain strategic relationships with key stakeholders to align priorities and drive business outcomes.
• Develop and maintain effective relationships with external vendors and service providers.
• Oversee administrative operations budgets, expenses, and financial records, ensuring cost-effectiveness and accountability.
• Collaborate with other departments to support cross-functional initiatives and improvements in business services.
• Drive the implementation of administrative systems and AI technologies to enhance operational efficiency and information management.
• Establish and track Objectives and Key Results (OKR) to measure business service effectiveness and improvement initiatives.
• Identify and implement improvement initiatives to enhance business processes, increase efficiency, and optimize resource utilization through AI and automation.
• Oversee the management of employee accommodation facilities, ensuring compliance with safety, comfort, and regulatory standards.
• Ensure compliance with all country and company regulations in all administrative activities.
• Handle confidential and sensitive information with discretion and integrity.

Qualifications and Requirements

• Proficiency in both English and Arabic languages is required.

Required Skills

• Strong leadership and team management capabilities.
• Excellent organizational and multitasking abilities.
• Proven stakeholder management and satisfaction skills.
• Effective cross-functional collaboration.
• Demonstrated strategy execution.
• Proficiency in coaching and mentoring.
• Experience in employee performance management.
• In-depth market understanding and knowledge of local regulations.
• Solid budget management skills.
• Aptitude for business innovation and simplification.
• Focus on operational efficiency.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with potential for flexibility within the NME & KSA geographies. The specific location will be finalized during the selection process.