Hotel Cleanliness Supervisor📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and meticulous Hotel Housekeeping Supervisor to join their team. This full-time, non-management position plays a vital role in maintaining the exceptional quality standards for which W Hotels are known. As a Hotel Housekeeping Supervisor, you will be instrumental in ensuring a flawless guest experience by overseeing the cleanliness and presentation of all hotel areas.

Key Tasks and Responsibilities

• Inspect guest rooms and public areas, and pool area after cleaning to ensure adherence to quality standards.
• Run reports of rooms sold, verify room status, and identify discrepant rooms.
• Prioritize room cleaning based on operational needs and guest arrivals/departures.
• Update the status of departing guest rooms to facilitate efficient check-out.
• Assist Housekeeping management in overseeing daily activities and operations.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Desk, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to relevant teams.
• Communicate important issues and updates to the next shift to ensure service continuity.
• Complete all required paperwork accurately and in a timely manner.
• Assist management in recruiting, training, scheduling, appraising, counseling, disciplining, motivating, and directing staff.
• Adhere to all company, safety, and security policies and procedures.
• Report any maintenance issues, safety hazards, accidents, or injuries immediately.
• Complete all required safety training and certifications.
• Ensure uniform and personal appearance are clean, professional, and in compliance with company standards.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate their service needs, and fulfill them.
• Assist individuals with disabilities and ensure their needs are met with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues and other departments.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards in all aspects of the role.
• Move, lift, carry, and place objects weighing 25 pounds or less without assistance, and more than 25 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloped and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods throughout a full work shift.
• Grasp, turn, and manipulate objects of varying size and shape, requiring fine motor skills and hand-eye coordination.
• Enter and retrieve work-related information using computers and/or Point of Sale systems.
• Read and visually verify information in a variety of formats, including small print.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant experience in housekeeping or a similar role.
• At least one year of supervisory experience.

Core Competencies

• Housekeeping operations and best practices.
• Maintaining quality standards.
• Verifying room status.
• Prioritizing tasks.
• Interdepartmental coordination and communication.
• Problem-solving and decision-making.
• Accurate paperwork completion.
• Staff recruitment and onboarding.
• Staff training and development.
• Scheduling and workforce management.
• Staff performance appraisal and management.
• Counseling and disciplinary procedures.
• Motivating and directing staff.
• Understanding and applying company policies.
• Adherence to safety and security procedures.
• Reporting maintenance issues.
• Completing safety training and certifications.
• Maintaining uniform and appearance standards.
• Maintaining confidentiality.
• Protecting company assets.
• Delivering exceptional guest service standards.
• Anticipating guest needs.
• Assisting individuals with disabilities.
• Clear and professional communication.
• Building and maintaining positive working relationships.
• Active listening skills.
• Physical ability to perform demanding tasks.
• Ability to handle and maneuver housekeeping carts.
• Computer proficiency for data entry and system navigation.
• Visual verification of information.

Job Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience.