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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and meticulous Hotel Housekeeping Supervisor to join their team. This full-time, non-management position plays a vital role in maintaining the exceptional quality standards for which W Hotels are known. As a Hotel Housekeeping Supervisor, you will be instrumental in ensuring a flawless guest experience by overseeing the cleanliness and presentation of all hotel areas.

Key Tasks and Responsibilities

  • Inspect guest rooms and public areas, and pool area after cleaning to ensure adherence to quality standards.
  • Run reports of rooms sold, verify room status, and identify discrepant rooms.
  • Prioritize room cleaning based on operational needs and guest arrivals/departures.
  • Update the status of departing guest rooms to facilitate efficient check-out.
  • Assist Housekeeping management in overseeing daily activities and operations.
  • Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Desk, and Laundry departments.
  • Document and resolve issues related to discrepant rooms with the Front Desk.
  • Prepare, distribute, and communicate changes in room assignments to relevant teams.
  • Communicate important issues and updates to the next shift to ensure service continuity.
  • Complete all required paperwork accurately and in a timely manner.
  • Assist management in recruiting, training, scheduling, appraising, counseling, disciplining, motivating, and directing staff.
  • Adhere to all company, safety, and security policies and procedures.
  • Report any maintenance issues, safety hazards, accidents, or injuries immediately.
  • Complete all required safety training and certifications.
  • Ensure uniform and personal appearance are clean, professional, and in compliance with company standards.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate their service needs, and fulfill them.
  • Assist individuals with disabilities and ensure their needs are met with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with colleagues and other departments.
  • Listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards in all aspects of the role.
  • Move, lift, carry, and place objects weighing 25 pounds or less without assistance, and more than 25 pounds with assistance.
  • Push and pull a loaded housekeeping cart and other work-related machinery over sloped and uneven surfaces.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Stand, sit, kneel, or walk for extended periods throughout a full work shift.
  • Grasp, turn, and manipulate objects of varying size and shape, requiring fine motor skills and hand-eye coordination.
  • Enter and retrieve work-related information using computers and/or Point of Sale systems.
  • Read and visually verify information in a variety of formats, including small print.
  • Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

  • High school diploma or equivalent.
  • At least one year of relevant experience in housekeeping or a similar role.
  • At least one year of supervisory experience.

Core Competencies

  • Housekeeping operations and best practices.
  • Maintaining quality standards.
  • Verifying room status.
  • Prioritizing tasks.
  • Interdepartmental coordination and communication.
  • Problem-solving and decision-making.
  • Accurate paperwork completion.
  • Staff recruitment and onboarding.
  • Staff training and development.
  • Scheduling and workforce management.
  • Staff performance appraisal and management.
  • Counseling and disciplinary procedures.
  • Motivating and directing staff.
  • Understanding and applying company policies.
  • Adherence to safety and security procedures.
  • Reporting maintenance issues.
  • Completing safety training and certifications.
  • Maintaining uniform and appearance standards.
  • Maintaining confidentiality.
  • Protecting company assets.
  • Delivering exceptional guest service standards.
  • Anticipating guest needs.
  • Assisting individuals with disabilities.
  • Clear and professional communication.
  • Building and maintaining positive working relationships.
  • Active listening skills.
  • Physical ability to perform demanding tasks.
  • Ability to handle and maneuver housekeeping carts.
  • Computer proficiency for data entry and system navigation.
  • Visual verification of information.

Job Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience.


Requirements

  • No experience required

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