Hotel Cleanliness Supervisor📣 Job Ad
in W Hotels
about 2 hours ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and meticulous Hotel Housekeeping Supervisor to join their team. This full-time, non-management position plays a vital role in maintaining the exceptional quality standards for which W Hotels are known. As a Hotel Housekeeping Supervisor, you will be instrumental in ensuring a flawless guest experience by overseeing the cleanliness and presentation of all hotel areas.
Key Tasks and Responsibilities
- Inspect guest rooms and public areas, and pool area after cleaning to ensure adherence to quality standards.
- Run reports of rooms sold, verify room status, and identify discrepant rooms.
- Prioritize room cleaning based on operational needs and guest arrivals/departures.
- Update the status of departing guest rooms to facilitate efficient check-out.
- Assist Housekeeping management in overseeing daily activities and operations.
- Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Desk, and Laundry departments.
- Document and resolve issues related to discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments to relevant teams.
- Communicate important issues and updates to the next shift to ensure service continuity.
- Complete all required paperwork accurately and in a timely manner.
- Assist management in recruiting, training, scheduling, appraising, counseling, disciplining, motivating, and directing staff.
- Adhere to all company, safety, and security policies and procedures.
- Report any maintenance issues, safety hazards, accidents, or injuries immediately.
- Complete all required safety training and certifications.
- Ensure uniform and personal appearance are clean, professional, and in compliance with company standards.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate their service needs, and fulfill them.
- Assist individuals with disabilities and ensure their needs are met with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues and other departments.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards in all aspects of the role.
- Move, lift, carry, and place objects weighing 25 pounds or less without assistance, and more than 25 pounds with assistance.
- Push and pull a loaded housekeeping cart and other work-related machinery over sloped and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for extended periods throughout a full work shift.
- Grasp, turn, and manipulate objects of varying size and shape, requiring fine motor skills and hand-eye coordination.
- Enter and retrieve work-related information using computers and/or Point of Sale systems.
- Read and visually verify information in a variety of formats, including small print.
- Perform other reasonable job duties as requested by supervisors.
Qualifications and Requirements
- High school diploma or equivalent.
- At least one year of relevant experience in housekeeping or a similar role.
- At least one year of supervisory experience.
Core Competencies
- Housekeeping operations and best practices.
- Maintaining quality standards.
- Verifying room status.
- Prioritizing tasks.
- Interdepartmental coordination and communication.
- Problem-solving and decision-making.
- Accurate paperwork completion.
- Staff recruitment and onboarding.
- Staff training and development.
- Scheduling and workforce management.
- Staff performance appraisal and management.
- Counseling and disciplinary procedures.
- Motivating and directing staff.
- Understanding and applying company policies.
- Adherence to safety and security procedures.
- Reporting maintenance issues.
- Completing safety training and certifications.
- Maintaining uniform and appearance standards.
- Maintaining confidentiality.
- Protecting company assets.
- Delivering exceptional guest service standards.
- Anticipating guest needs.
- Assisting individuals with disabilities.
- Clear and professional communication.
- Building and maintaining positive working relationships.
- Active listening skills.
- Physical ability to perform demanding tasks.
- Ability to handle and maneuver housekeeping carts.
- Computer proficiency for data entry and system navigation.
- Visual verification of information.
Job Details
This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience.
Requirements
- No experience required
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