Hotel Cleanliness Supervisor📣 Job Ad
about 1 hour ago
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Makkah |
About the Hotel Cleanliness Supervisor Role
Marriott International is seeking a dedicated and detail-oriented Hotel Cleanliness Supervisor to join our team in Makkah, Saudi Arabia. This full-time, non-management position is crucial for maintaining the high standards of cleanliness and guest satisfaction that Marriott is known for. As a Hotel Cleanliness Supervisor, you will play a key role in ensuring that all guest rooms, public areas, and facilities meet our stringent quality expectations, contributing to an exceptional guest experience. This role involves overseeing the daily activities of the housekeeping team, acting as a vital liaison between departments, and ensuring the smooth operation of housekeeping services. You will be instrumental in upholding the promise of "Wonderful Hospitality. Always." by delivering thoughtful and heartfelt service, embodying the legacy of Marriott Hotels and the luxury standards of JW Marriott.
Key Responsibilities
- Inspect guest rooms, public areas, and pool areas after cleaning to ensure adherence to quality standards.
- Run sold room reports, verify room status, and identify discrepant rooms.
- Prioritize room cleaning based on occupancy and guest needs.
- Update the status of departing guest rooms.
- Assist housekeeping management in overseeing daily activities and operations.
- Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
- Document and resolve issues related to discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments to the team.
- Communicate important issues and updates to the next shift.
- Complete all required paperwork accurately and efficiently.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Adhere to all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries promptly.
- Complete all required safety training and certifications.
- Ensure uniform and personal appearance are clean and professional at all times.
- Maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs, including assisting individuals with disabilities.
- Thank guests with genuine appreciation for their patronage.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues and other departments.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards in all aspects of the role.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent.
- At least 1 year of related work experience in housekeeping or a similar role.
- At least 1 year of supervisory experience.
Required Skills
- Proficiency in Housekeeping operations and maintaining Quality Standards.
- Ability to perform Room Status Verification and effectively prioritize tasks.
- Strong Coordination and Issue Resolution skills.
- Experience with Paperwork Completion and documentation.
- Skills in Hiring, Training, Scheduling, Employee Evaluation, Counseling, Discipline, Motivation, and Coaching.
- Thorough understanding of Company Policies and Safety and Security Procedures.
- Ability to report Maintenance issues, Hazard Reporting, and Accident/Injury Reporting.
- Commitment to completing Safety Training and obtaining certifications.
- Adherence to Uniform and Personal Appearance Standards.
- Maintaining Confidentiality and Asset Protection.
- Exceptional Guest Service Standards and ability to anticipate Guest Needs.
- Experience Assisting Individuals with Disabilities.
- Excellent Professional Communication and Active Listening skills.
- Ability to develop and maintain Positive Working Relationships.
- Strong Problem Solving capabilities and ensuring Quality Expectations.
- Physical Stamina for extended periods of standing, sitting, kneeling, or walking.
- Ability to handle Cart Handling and operate work-related machinery.
- Computer Proficiency and Data Entry skills.
- Ability for Visual Verification of information in various formats.
Work Environment and Location
This is a full-time, non-management position located in Makkah, Saudi Arabia (Umm Al Qura). The role requires adherence to all company and safety and security policies and procedures, including maintaining confidentiality and protecting company assets.
Requirements
- No experience required
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