Hotel Cleanliness Supervisor📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking a Housekeeping Supervisor to join their team. This role, a full-time, non-management position, plays a vital part in maintaining the exceptional quality standards for which W Hotels are known. The ideal candidate has a keen eye for detail and a passion for ensuring a clean environment for guests.
Role Responsibilities
As a Housekeeping Supervisor, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction throughout the hotel. You will act as a key liaison between various departments, ensuring smooth operations and promptly resolving any issues related to room status and cleanliness.
- Inspect guest rooms, public areas, and pool area after cleaning by housekeepers to ensure adherence to quality standards.
- Review occupied room reports, verify room status, identify discrepancies, and prioritize room cleaning to meet operational requirements.
- Update room status for departing guests to ensure efficient turnover.
- Assist Housekeeping management in supervising and managing daily activities.
- Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Desk, and Laundry departments.
- Document and resolve issues related to room discrepancies in coordination with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments to the relevant teams.
- Report any relevant issues or updates to the next shift to ensure continuity of service.
- Complete all required paperwork accurately and in a timely manner.
- Assist management in employee hiring, training, scheduling, evaluation, counseling, disciplining, motivating, and coaching.
- Follow all company, safety, and security policies and procedures.
- Report any maintenance issues, safety hazards, accidents, or injuries immediately.
- Complete all required safety training and certifications.
- Ensure that uniform and personal appearance are clean and professional at all times.
- Maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and meet guest service needs, including assisting individuals with disabilities.
- Thank guests with genuine appreciation for their patronage.
- Speak with others using clear and professional language.
- Develop and maintain positive work relationships with colleagues and listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Move, lift, push, pull, and place objects weighing 55 pounds or less without assistance, and more than 55 pounds with assistance.
- Push and pull a loaded housekeeping cart and other work-related machinery over sloped and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, stooping, and crouching.
- Stand, sit, kneel, or walk for extended periods of time throughout the shift.
- Grasp, turn, and manipulate objects of varying sizes and shapes, requiring fine motor skills and hand-eye coordination.
- Enter and retrieve information related to work using computers and/or point-of-sale systems.
- Read and visually verify information in a variety of formats, including small print.
- Perform other reasonably assigned job duties as requested by supervisors.
Qualifications and Requirements
- High school diploma or equivalent preferred.
- At least one year of relevant experience required.
- At least one year of supervisory experience required.
Required Skills
- Proficiency in housekeeping operations and maintaining quality standards.
- Exceptional customer service and interpersonal skills.
- Strong teamwork and collaboration abilities.
- Effective problem-solving and decision-making capabilities.
- Excellent communication skills, both verbal and written.
- Experience in employee hiring, training, and scheduling.
- Ability to conduct employee evaluations and provide feedback.
- Knowledge of safety policies and procedures.
- Familiarity with computer systems and point-of-sale systems.
Job Details
Job Number: 26071742
Job Category: Housekeeping & Laundry
Location: Al Aqiq Street, Financial District, Riyadh, Saudi Arabia, 13519
Work Type: Full-time
Experience Required: 0-1 year
Remote Work: No
Position Type: Non-management
Requirements
- No experience required
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