Hotel Cleanliness Supervisor📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Housekeeping Supervisor to join their team. This role, a full-time, non-management position, plays a vital part in maintaining the exceptional quality standards for which W Hotels are known. The ideal candidate has a keen eye for detail and a passion for ensuring a clean environment for guests.

Role Responsibilities

As a Housekeeping Supervisor, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction throughout the hotel. You will act as a key liaison between various departments, ensuring smooth operations and promptly resolving any issues related to room status and cleanliness.

• Inspect guest rooms, public areas, and pool area after cleaning by housekeepers to ensure adherence to quality standards.
• Review occupied room reports, verify room status, identify discrepancies, and prioritize room cleaning to meet operational requirements.
• Update room status for departing guests to ensure efficient turnover.
• Assist Housekeeping management in supervising and managing daily activities.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Desk, and Laundry departments.
• Document and resolve issues related to room discrepancies in coordination with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to the relevant teams.
• Report any relevant issues or updates to the next shift to ensure continuity of service.
• Complete all required paperwork accurately and in a timely manner.
• Assist management in employee hiring, training, scheduling, evaluation, counseling, disciplining, motivating, and coaching.
• Follow all company, safety, and security policies and procedures.
• Report any maintenance issues, safety hazards, accidents, or injuries immediately.
• Complete all required safety training and certifications.
• Ensure that uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and meet guest service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Develop and maintain positive work relationships with colleagues and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Move, lift, push, pull, and place objects weighing 55 pounds or less without assistance, and more than 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloped and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, stooping, and crouching.
• Stand, sit, kneel, or walk for extended periods of time throughout the shift.
• Grasp, turn, and manipulate objects of varying sizes and shapes, requiring fine motor skills and hand-eye coordination.
• Enter and retrieve information related to work using computers and/or point-of-sale systems.
• Read and visually verify information in a variety of formats, including small print.
• Perform other reasonably assigned job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent preferred.
• At least one year of relevant experience required.
• At least one year of supervisory experience required.

Required Skills

• Proficiency in housekeeping operations and maintaining quality standards.
• Exceptional customer service and interpersonal skills.
• Strong teamwork and collaboration abilities.
• Effective problem-solving and decision-making capabilities.
• Excellent communication skills, both verbal and written.
• Experience in employee hiring, training, and scheduling.
• Ability to conduct employee evaluations and provide feedback.
• Knowledge of safety policies and procedures.
• Familiarity with computer systems and point-of-sale systems.

Job Details

Job Number: 26071742

Job Category: Housekeeping & Laundry

Location: Al Aqiq Street, Financial District, Riyadh, Saudi Arabia, 13519

Work Type: Full-time

Experience Required: 0-1 year

Remote Work: No

Position Type: Non-management