Housekeeping Coordinator

About the Role

Fairmont Hotels & Resorts is seeking a Housekeeping Coordinator to join their team in Riyadh, Saudi Arabia. This full-time position involves coordinating housekeeping operations and ensuring high standards of guest service and administrative efficiency. The role is suitable for candidates with 0-1 years of experience.

Company Overview

Fairmont Hotels & Resorts is part of the Accor network, which encompasses over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations globally. The company focuses on responsible hospitality and fostering a positive environment for guests and colleagues.

Key Responsibilities

• Handle all guest requests for internal services according to hotel standards and procedures.
• Answer and manage calls, wake-up calls, and messages using appropriate telephone etiquette.
• Ensure guests receive personalized service throughout their stay.
• Respect guest privacy and maintain confidentiality of information.
• Report any guest comments or complaints to the relevant department.
• Manage inventory and monitor supplies based on guest requests and update the Property Management System (PMS).
• Adhere to emergency and security procedures.
• Perform administrative tasks, including office coordination and filing.
• Follow key handling procedures and update logbooks.
• Update guest history in the PMS.
• Maintain cleanliness and organization of equipment and areas as per the Housekeeping Operations Manual.
• Coordinate with other departments to meet guest and operational needs.
• Report any delays or unresolved matters to concerned division or department heads.
• Control and maintain communication devices.
• Report Do Not Disturb (DND) statuses and discrepancies to the Front Office as per Standard Operating Procedures (SOPs).
• Report for duty punctually, wearing the correct uniform and name tag, and maintain high standards of personal appearance and hygiene.
• Provide friendly, courteous, and professional service at all times.
• Maintain good working relationships with colleagues and other departments.
• Comply with hotel rules and regulations, including policies on Fire, Hygiene, Health, and Safety, and local legislation.
• Be flexible to extend job duties and undertake other reasonable responsibilities as assigned, including redeployment if required by business demands.
• Attend required training and meetings.

Qualifications and Experience

• 0-1 years of experience in a related field.
• Ability to fulfill administrative tasks and coordinate office functions.
• Strong communication and interpersonal skills.
• Attention to detail and organizational abilities.
• Proficiency in using Property Management Systems (PMS) is an advantage.

Work Environment

The Housekeeping Coordinator will work within the Housekeeping team at the Fairmont Ramla Hotel in Riyadh. The team environment emphasizes collaboration and adherence to hotel and departmental standards. Fairmont Hotels & Resorts is committed to diversity and inclusion, aiming to attract, recruit, and promote diverse talent.