information technology officer📣 Job Ad

About the Role

Med Surg Solutions (MSS), a healthcare solutions provider operating in the GCC since 2003, is seeking an Information Technology Officer to join its team in Riyadh, Saudi Arabia. This role is integral to supporting the technology needs of the business and its employees, ensuring the smooth operation of IT systems, and maintaining the reliability of the IT infrastructure. MSS partners with healthcare institutions and global medical technology leaders to advance patient care through innovative solutions.

Key Responsibilities

• Provide comprehensive technical support to end-users, addressing hardware, software, and network-related issues.
• Install, configure, and maintain essential IT equipment, including computers and printers.
• Manage and maintain the organization's network infrastructure, encompassing LAN/WAN, routers, switches, and Wi-Fi systems.
• Proactively monitor system performance to ensure optimal functionality and minimize downtime.
• Administer and manage Microsoft 365 services, including Exchange, Teams, SharePoint, and OneDrive.
• Oversee user accounts, software licenses, and the implementation of security policies.
• Ensure all IT systems, software, and security patches are kept up-to-date.
• Troubleshoot and resolve issues related to systems, networks, and applications.
• Provide support for ERP systems, with a preference for candidates familiar with Odoo.
• Maintain robust data backup procedures and disaster recovery processes.
• Ensure strict compliance with all IT policies and established security standards.
• Coordinate effectively with vendors for IT support services and procurement of IT assets.

Qualifications and Experience

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2 to 5 years of progressive experience in IT support or system administration.
• Proven experience with ERP systems, Microsoft 365, network management, and general IT troubleshooting.

Required Skills

• Technical Skills: Strong proficiency in Windows and macOS environments; experience with ERP systems (Odoo experience is a significant advantage); expertise in Microsoft 365, Active Directory, and endpoint management; solid understanding of networking concepts including TCP/IP, DNS, DHCP, and routers; familiarity with cloud services such as Microsoft 365 and Azure; knowledge of cybersecurity best practices and IT security controls.
• Behavioral Competencies: Excellent problem-solving abilities; strong communication and user support skills; capacity to work effectively both independently and as part of a collaborative team; adept at time management and multitasking.
• Language Requirements: Fluent in English, both written and spoken.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to a dynamic organization committed to advancing healthcare through technology and education.