Information Technology Officer📣 Job Ad

About the Role

Galadari Heavy Equipment is seeking a proactive and customer-focused Information Technology Officer to join its team in Riyadh, Saudi Arabia. This role is essential for providing day-to-day IT support across the Kingdom, ensuring all employees have the necessary technical assistance to operate efficiently. The IT Officer will also support Human Resources with new employee onboarding and maintain the smooth operation of the IT infrastructure.

Galadari Saudi Industrial Company (GSIC), a subsidiary of Galadari Brothers Group, was established in Saudi Arabia in 2021 to meet market demands for commercial vehicles, heavy-duty trucks, and energy backup solutions. With established presences in Dammam, Riyadh, Tabuk, and Neom, GSIC offers a wide range of high-performance commercial vehicles and heavy-duty trucks from leading global brands. This position offers an opportunity to contribute to a growing organization within the Saudi Arabian market.

Key Responsibilities

• Configure, deploy, and maintain laptops, desktops, printers, and mobile devices.
• Install, reformat, and reconfigure operating systems and business applications.
• Provide first-line IT support and resolve day-to-day technical issues for users across Saudi Arabia.
• Support Human Resources with new joiner onboarding, including IT account creation, equipment allocation, and workstation setup.
• Troubleshoot hardware, software, network, and email-related issues.
• Coordinate with external vendors and service providers when required.
• Maintain IT asset records and ensure equipment is properly tracked and managed.
• Assist with system upgrades, security updates, and IT projects as needed.

Qualifications and Requirements

• Must be a Saudi National.
• Possess a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Have 3 or more years of IT support experience.
• Demonstrate strong knowledge of Windows operating systems, Microsoft 365, and basic networking principles.
• Proven experience in setting up, reformatting, configuring, and troubleshooting laptops and desktops.
• Exhibit strong problem-solving and communication skills.
• Ability to work independently and provide support to users across multiple locations.
• Fluent in both Arabic and English.

Required Skills

• Proficiency in Windows operating systems.
• Expertise in Microsoft 365.
• Solid understanding of basic networking concepts.
• Excellent problem-solving abilities.
• Strong communication skills.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to provide support to users across multiple locations within the Kingdom. Experience required for this role is between 2-5 years.