Infrastructure Manager📣 Job Ad

About the Role

SiFi is a corporate expense management platform focused on providing finance and accounting teams with control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions to ensure funds are used for approved expenses. We are seeking an experienced Infrastructure Manager to join our team in Riyadh, Saudi Arabia. This senior role is responsible for leading the Site Reliability Engineering (SRE) team, shaping infrastructure strategy, and maintaining technical oversight of SiFi's systems. Reporting to the Director of Technology, this position requires a combination of leadership and hands-on expertise in infrastructure and reliability engineering. The Infrastructure Manager will actively contribute to architecture decisions, provide critical support during incidents, and evaluate infrastructure solutions at an engineering level to ensure high availability, robust security, SAMA compliance, and cost-optimized operations.

Key Responsibilities

• Lead, mentor, and develop the SRE and infrastructure team, establishing career paths, performance goals, and expectations.
• Foster a culture of ownership, continuous improvement, and technical excellence aligned with SiFi's core values.
• Collaborate with Product and Engineering teams to ensure infrastructure supports secure and reliable product delivery.
• Own and contribute to infrastructure architecture decisions, including the design and review of cloud-native and hybrid solutions.
• Lead the hands-on design, implementation, and maintenance of secure, scalable, and resilient cloud and hybrid infrastructures.
• Conduct regular architecture and system health assessments to identify risks and opportunities for improvement.
• Serve as the technical authority in infrastructure and DevOps, guiding teams and ensuring alignment with technology strategy.
• Define and enforce Service Level Agreements (SLAs), Service Level Objectives (SLOs), and error budgets.
• Provide hands-on support during critical incidents, including technical troubleshooting and root cause analysis.
• Lead production readiness reviews, post-incident reviews, and disaster recovery drills.
• Track and achieve reliability Key Performance Indicators (KPIs), including system uptime targets.
• Develop and enforce robust access control processes.
• Collaborate with the Cybersecurity Department to align infrastructure security with policies and regulations.
• Ensure infrastructure operations comply with SAMA regulatory controls and act as the primary infrastructure contact for regulators.
• Coordinate with Compliance, Risk, and Cybersecurity teams to address regulatory observations and audit findings.
• Maintain accurate compliance documentation for audits.
• Own and optimize the budget for infrastructure, systems, and software licenses.
• Manage relationships with cloud providers, infrastructure vendors, and license suppliers.
• Report on system availability, incidents, compliance posture, and infrastructure health to the Director of Technology and stakeholders.
• Communicate proactively with internal functions regarding infrastructure initiatives and issues.

Qualifications and Experience

• A minimum of 8 years of experience in infrastructure engineering, Site Reliability Engineering (SRE), or cloud operations.
• At least 3-4 years of experience in a management or senior technical leadership role overseeing infrastructure or SRE teams.
• Experience with payment systems or financial services infrastructure is highly preferred.
• Demonstrated ability to manage, mentor, and grow a high-performing technical team while maintaining technical credibility.
• Proven track record of mentoring engineering teams on reliability and infrastructure best practices.
• Deep familiarity with regulatory frameworks, including SAMA, and experience cooperating with regulators and internal compliance functions.
• Overall experience of a minimum of 10 years is required.

Required Skills

• Expertise in Linux/Unix systems and networking.
• Proficiency with major cloud platforms such as AWS, Azure, or GCP.
• Hands-on experience with infrastructure-as-code tools like Terraform and Ansible.
• Strong understanding and application of SRE principles.
• Proficiency in observability tools and practices.
• Knowledge of IT Service Management (ITSM) practices.
• Experience with cost management for infrastructure and licenses.
• Proven ability in implementing and managing system access controls aligned with security frameworks.
• Exceptional team leadership and mentoring capabilities.
• Commitment to promoting reliability and infrastructure best practices.
• In-depth knowledge of regulatory frameworks, with a focus on SAMA compliance.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.