IT HelpDesk Specialist

About Watheeq Capital

Watheeq Capital, located in Riyadh, Saudi Arabia, is seeking an IT HelpDesk Specialist to ensure the smooth and secure operation of the team's devices, accounts, and applications. This is a full-time position requiring 2-5 years of experience.

Role Overview

The IT HelpDesk Specialist will be responsible for providing comprehensive technical support across various IT functions. This includes managing hardware, software, user accounts, and ensuring system security and maintenance for all team members.

Key Responsibilities

• Manage support tickets from end to end, covering hardware, software, printers, email, and business applications.
• Set up laptops for new employees and securely retire devices for departing personnel.
• Administer user accounts and access within Active Directory, M365, and other applications, including password resets, unlocks, onboarding, and offboarding.
• Install updates, maintain current antivirus software, and perform preventive maintenance on user devices.
• Oversee the CCTV recording system and control access to footage.
• Keep the IT asset register updated and escalate infrastructure issues to the appropriate team.
• Promote good security practices throughout the company.

Qualifications and Experience

• Bachelor’s degree or diploma in IT, Computer Science, or a related field.
• A minimum of 3 years of experience in IT help desk or technical support roles.
• Practical experience with Windows operating systems, Active Directory, and Microsoft 365 or Google Workspace.
• Familiarity with basic networking concepts, ticketing systems, and remote support tools.

Required Skills

• Strong communication skills.
• Demonstrated discretion and a service-oriented mindset.

Application Process

Candidates who meet the above qualifications are encouraged to apply for this full-time position in Riyadh, Saudi Arabia.