IVR Developer - Design & Development of IVR System📣 Job Ad

About the Role

Avensys Consulting, a globally recognized IT professional services company, is seeking a skilled IVR Developer to join its team in Riyadh, Saudi Arabia. This full-time position involves the design, development, and maintenance of sophisticated automated telephony systems. The role requires a deep understanding of IVR systems and their integration with complex backend systems to optimize call flows and enhance customer experience.

Key Responsibilities

• Design, build, and maintain automated telephony systems and voice-driven applications for self-service on telephony platforms.
• Develop and maintain call flows, IVR scripts, and VXML applications.
• Integrate IVR systems with backend CRM databases, web services, and APIs.
• Configure and maintain IVR platforms such as Cloud/Composer, Avaya Aura/Experience Portal, Zoom, Cisco, or Twilio.
• Apply strong knowledge of telephony protocols including SIP and VoIP.
• Utilize database technologies such as SQL, Oracle, or other relevant systems for IVR integration and data management.

Required Qualifications

• A minimum of 5 years of experience in developing IVR systems.
• Proven experience in designing and developing IVR systems, including call flows, IVR scripts, and VXML applications.
• Demonstrated experience in integrating IVR systems with backend CRM databases, web services, and APIs.
• Hands-on experience in configuring and maintaining IVR platforms including Cloud/Composer, Avaya Aura/Experience Portal, Zoom, Cisco, or Twilio.
• Strong knowledge of telephony protocols such as SIP and VoIP.
• Experience with database technologies including SQL, Oracle, or other relevant systems.

Technical Skills

• IVR Systems Development
• Automated Telephony Systems
• Voice-Driven Applications
• Telephony Platforms
• Scripting Languages
• Backend API Integration
• Call Flow Design
• IVR Scripting
• VXML Development
• CRM Database Integration
• Web Services
• Platform Configuration & Maintenance (Cloud/Composer, Avaya Aura/Experience Portal, Zoom, Cisco, Twilio)
• Telephony Protocols (SIP, VoIP)
• Database Technologies (SQL, Oracle)

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The role requires overall professional experience exceeding 10 years, with a minimum of 5 years dedicated to IVR development. The company offers an excellent base salary and attractive company benefits, contributing to a collaborative work environment with opportunities for career progression.