Key Account Supervisor📣 Job Ad

About the Role

Jamjoom Pharma is seeking a Key Account Supervisor to join our team in Riyadh. This full-time role requires 2-5 years of relevant experience and is central to achieving and exceeding sales targets, enhancing market share for the company's brands, and leading a team of Key Account Executives. The supervisor will drive team performance, develop capabilities, manage key customer relationships, and ensure the effective execution of commercial strategies to meet business objectives.

Team Leadership and Development

• Lead, coach, and develop a team of Key Account Executives to achieve individual and team sales objectives.
• Monitor team performance through regular field visits, coaching sessions, and performance reviews.
• Provide ongoing guidance, motivation, and support to ensure high levels of productivity and engagement.
• Identify development needs and collaborate with management on training and capability-building initiatives.
• Ensure effective territory coverage and execution of business plans across the assigned area.

Sales and Market Share Achievement

• Achieve or exceed assigned sales targets and drive market share growth within the designated area.
• Develop and implement sales plans and field activities to maximize business opportunities.
• Monitor sales performance and take corrective actions to address performance gaps.

Key Account and Customer Relationship Management

• Manage strategic key accounts and support the achievement of the company's commercial objectives.
• Build and maintain long-term relationships with key customers and stakeholders.
• Ensure accurate documentation and maintenance of key account records and customer databases.
• Establish and maintain strong relationships with key customers to enhance customer satisfaction and loyalty.
• Proactively resolve customer issues and ensure timely follow-up to maintain service excellence.

Market Intelligence and Reporting

• Provide timely market insights and customer feedback to Sales and Marketing Management.
• Monitor competitor activities, market trends, and customer needs to support business planning.
• Prepare weekly and monthly sales, activity, and forecasting reports.
• Monitor business performance and team KPIs, recommending improvement plans where required.
• Maintain accurate records and performance metrics for the assigned area.

Resource Management and Professional Conduct

• Ensure the effective utilization of company resources while maintaining compliance with company policies and procedures.
• Support the direct manager in annual business planning, budgeting, and monitoring expenditures.
• Submit timely reports on sales performance, promotional activities, competitive intelligence, and business updates.
• Lead by example by promoting the company's Mission, Vision, and Values.
• Foster a collaborative, high-performance culture focused on customer excellence and business growth.