Lounge Captain

Job Title: Hall Supervisor

Tasks and Responsibilities:

• Supervising the hall's readiness daily (lighting, fragrance, music, temperature) to ensure the best experience for guests.
• Welcoming guests, recording their feedback and complaints, and working to resolve them immediately to enhance customer satisfaction and loyalty programs.
• Organizing employee work schedules, making immediate adjustments in case of absence or cancellation, and ensuring a balanced distribution according to operational needs.
• Managing a short stand-up meeting (5 minutes) before the start of each shift to review goals and important notes.
• Conducting daily inspection rounds to ensure the cleanliness and maintenance of treatment rooms and public facilities.
• Ensuring daily consumption levels for essential tools and materials (towels, oils, gels) and placing replenishment orders as needed.
• Monitoring daily and weekly employee performance through operational indicators.
• Ensuring complete compliance with health and safety standards and regulations from the Ministry of Labor and Civil Defense.
• Preparing and implementing ongoing training plans for employees to enhance efficiency and ensure readiness for peak seasons.
• Following up promotional campaigns monthly in coordination with the marketing team and analyzing bookings and sales to support sales performance.
• Handling comments and reviews on Google and Tripadvisor and improving the salon's digital reputation.
• Following up on preventive maintenance for all salon facilities (air conditioning, ventilation systems, water quality).
• Implementing monthly guest recognition initiatives (surprises, small gifts) to enhance guest experience and loyalty.

Required Qualifications and Skills:

• A minimum of 3 years of experience in managing beauty salons or spas.
• Strong leadership skills with the ability to motivate the team and achieve goals.
• Experience with point of sale (POS) systems and basic financial reporting.
• Excellent problem-solving skills and decision-making under pressure.
• High communication skills both verbally and in writing.
• Familiarity with basic computer programs and digital campaign management (additional advantage).
• Proficiency in Arabic (English proficiency is a plus).

Working Hours:

• 8 hours of work daily.
• 6 working days a week (one day off weekly).
• Willingness to work during peak seasonal times and special occasions.

Benefits:

• Bonuses for achieving performance indicators (KPIs).
• Special discounts on salon services.
• Continuous professional training and development.
• Supportive and stimulating work environment.
• Opportunities for career and leadership growth within the spa.

✨ If you have the passion to lead a team towards excellence and create luxurious hospitality experiences, we are delighted to have you join our team!