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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Al Faisaliah Group as a Maintenance Technician!
Are you looking for a challenging role that combines technical expertise with excellent customer service? Al Faisaliah Group, a leading company in the electronics sector, is seeking a skilled Maintenance Technician to diagnose and repair a variety of home and electronic devices. We value commitment to exceptional service and a proactive approach to learning and growth.

Key Responsibilities:
  • Diagnostics and Troubleshooting: Identify malfunctions in home and electronic devices using technical expertise and diagnostic tools.
  • Maintenance: Perform effective repairs by replacing faulty components and conducting routine maintenance to prevent recurring issues.
  • Customer Interaction: Communicate clearly and professionally with customers to explain device problems, provide repair cost estimates, and ensure a positive service experience.
  • Documentation: Maintain detailed records of service requests, completed repairs, and spare parts used to contribute to a reliable service history.
  • Efficiency and Timeliness: Prioritize and manage multiple service calls, ensuring repairs are completed efficiently and on time.
  • Customer Education: Provide guidance to customers on the proper use of devices and maintenance practices to enhance performance and prolong lifespan.

Skills Required:
  • First-Time Fix Rate: Demonstrate the ability to accurately diagnose and resolve device issues during the initial service visit, effectively reducing repeat calls and enhancing the customer experience.
  • Customer Satisfaction: Maintain high levels of customer satisfaction through clear communication, professionalism, and reliable repair services.
  • Efficiency and Punctuality: Complete service requests within the expected timeframe, showcasing time management, organization, and responsiveness to service needs.
  • Continuous Learning and Development: Participate in regular professional development and training activities to keep up-to-date with the latest device technologies, repair methods, and best industry practices.

Requirements

  • For Saudis Only
  • No experience required

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