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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Manager for In-Room Dining to oversee daily operations in Riyadh. This full-time position requires 5-10 years of experience and is responsible for leading a team to deliver exceptional food and beverage service to guestrooms and hospitality suites, while managing operational budgets and contributing to overall guest satisfaction.

Operational Management

This role involves the direct supervision and management of daily Room Service operations. The manager is expected to understand all employee positions to provide support during absences, ensure consistent and fair administration of property policies, and communicate areas needing attention to staff, following up to ensure resolution. Responsibilities include overseeing daily shift operations, ensuring adherence to all Room Service policies, standards, and procedures, and supervising staffing levels to meet guest service, operational, and financial objectives.

Team Leadership and Development

Leading the Room Service team requires strong interpersonal and communication skills to influence and encourage others. The manager will advocate for sound financial and business decisions, demonstrating honesty and integrity, and leading by example. Building mutual trust, respect, and cooperation among team members is essential. This includes serving as a role model, providing guidance and direction, setting performance standards, monitoring performance, and developing specific goals and plans to accomplish work efficiently. Maintaining employee productivity and providing leadership to align departmental goals are key functions. The role also involves celebrating successes, recognizing team member contributions, communicating performance expectations clearly, and ensuring regular communication with employees to foster awareness of business objectives and desired results. Establishing and maintaining open, collaborative relationships, observing service behaviors, providing feedback, and striving for service improvement are also critical.

Financial and Budgetary Oversight

The Manager will comprehend budgets, operating statements, and payroll progress reports to assist in the financial management of the department. Participation in managing the department's controllable expenses to achieve or exceed budgeted goals is a core responsibility.

Guest Experience and Service Excellence

Ensuring exceptional customer service involves providing services that exceed guest expectations for satisfaction and retention. This includes improving service by understanding guest needs, providing guidance and feedback, and empowering employees to deliver excellent customer service. The manager will oversee daily operations to ensure quality standards are met and customer expectations are consistently satisfied, emphasizing guest satisfaction in all departmental meetings and focusing on continuous improvement. Interaction with guests, both directly and by accompanying servers, is essential for obtaining feedback on product quality, service levels, and overall satisfaction. The role includes setting a positive example for guest relations and effectively handling guest problems and complaints.

Human Resources and Training

This position involves identifying the developmental and educational needs of others, providing coaching, mentoring, and developing training programs. Supporting a departmental orientation program for new hires to ensure successful job performance is required. Staff training and monitoring adherence to all cash handling and credit policies and procedures are also key duties. Soliciting employee feedback, utilizing an "open door" policy, and reviewing employee satisfaction results to address concerns are integral to the role.


Requirements

  • Requires 5-10 Years experience

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