Network Operations Center Engineer📣 Job Ad

About the Role

Throne Solutions is seeking a skilled and proactive Network Operations Center (NOC) L2/L3 Network Engineer to join our team in Riyadh, Saudi Arabia. This full-time position is essential for maintaining the stability, availability, and performance of our enterprise network infrastructure. The successful candidate will provide advanced technical support, resolve complex network issues, and ensure high service availability in strict accordance with Service Level Agreement (SLA) requirements. As a key member of the NOC team, you will contribute to the operational excellence of Throne Solutions by monitoring, managing, and troubleshooting our network environment.

Key Responsibilities

• Monitor and manage network infrastructure using Network Monitoring Systems (NMS) to ensure maximum uptime and availability.
• Perform advanced Level 2 and Level 3 troubleshooting for LAN, WAN, WLAN, VPN, Internet, and Data Center network issues.
• Diagnose and resolve routing, switching, and WAN connectivity problems within defined SLA timelines.
• Handle escalated incidents from Level 1 support teams and perform comprehensive Root Cause Analysis (RCA) for recurring issues.
• Configure, maintain, and support Cisco routers, switches, firewalls, VPN gateways, and wireless network infrastructure.
• Execute approved network change requests, firmware upgrades, security patching, and preventive maintenance activities.
• Monitor network performance, bandwidth utilization, latency, and device health, implementing optimization recommendations.
• Collaborate with vendors, Internet Service Providers (ISPs), and internal technical teams to resolve complex infrastructure issues.
• Support network performance tuning, capacity planning, and continuous improvement initiatives.
• Maintain accurate network documentation, operational procedures, asset inventory, incident reports, configuration backups, and network topology diagrams.
• Participate in scheduled maintenance windows and planned infrastructure upgrades with minimal business disruption.
• Ensure compliance with ITIL-based Incident, Problem, Change, and Configuration Management processes.
• Provide technical guidance and knowledge sharing to junior NOC engineers.
• Participate in a 24x7 shift-based support environment and provide on-call support when required.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline.
• 5-8 years of hands-on experience in a Network Operations Center (NOC) or Enterprise Network Support environment.
• Proven experience supporting medium to large-scale enterprise Cisco network environments.

Technical Skills

• Extensive knowledge of Cisco Routing & Switching, LAN, WAN, WLAN, MPLS, SD-WAN, and VPN technologies (Site-to-Site & Remote Access).
• Proficiency in TCP/IP, VLANs, STP, EtherChannel, HSRP/VRRP, NAT, ACLs, and QoS.
• Expertise in routing protocols including OSPF, BGP, and EIGRP.
• Hands-on experience with Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISR & ASR Routers, Cisco Wireless LAN Controllers (WLC), Cisco ASA & Firepower Firewalls.
• Experience with Network Monitoring Systems (NMS) such as SolarWinds, PRTG, Cisco Prime, ManageEngine OpManager, Nagios, and Zabbix.
• Familiarity with diagnostic tools like Wireshark and protocols such as SNMP, Syslog, and NetFlow.
• Experience with ticketing and ITSM tools including ServiceNow, Jira, and BMC Remedy.

Professional Attributes

• Strong analytical and troubleshooting skills with an excellent understanding of enterprise network architecture and operations.
• Ability to manage multiple high-priority incidents simultaneously.
• Strong documentation and reporting skills, coupled with excellent verbal and written communication skills.
• Ability to work independently as well as collaboratively within cross-functional teams.
• A customer-focused mindset with a commitment to service excellence.
• Willingness to work in a 24x7 shift rotation and provide on-call support.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Preferred certifications include CCNP Enterprise, CCNA, ITIL Foundation Certification, Cisco SD-WAN Certification, and Cisco CyberOps.