Network Security Back Office Manager📣 Job Ad

About the Role

Sirar by stc, an advanced technology and cybersecurity company established by stc, is seeking a Network Security Back Office Manager. This role is integral to empowering organizations with enhanced cyber capabilities and digital environment control. As specialists in business security and privacy, Sirar by stc provides comprehensive solutions for secure and efficient online operations. The Network Security Back Office Manager will act as a subject matter expert, overseeing IT system security and delivering up to Level-3 support to ensure the robust protection of client digital assets. This position is based in Riyadh, Saudi Arabia.

Key Responsibilities

• Oversee IT system security as a subject matter expert, providing up to Level-3 support.
• Manage escalations and provide advisory and support functions to front office and back office teams.
• Act as a technical reviewer in the change management process, contributing to continuous improvement.
• Act as a technical reviewer in the fault management process, contributing to continuous improvement.
• Engage in problem determination, analysis, and resolution techniques.
• Verify root cause analysis and incident reports prepared by L1/L2 engineers, and perform root cause analysis for complex issues, generating incident reports as needed.
• Open client trouble tickets with vendors' Technical Support Services (TSS).
• Coordinate system changes with appropriate teams to minimize disruption.
• Coordinate and communicate issues requiring escalation to different teams and initiate follow-up procedures.
• Handle and resolve support tickets, including new configurations, change requests, and troubleshooting issues.
• Monitor security incidents and breaches.
• Harden security systems configurations and settings.
• Provide technical consultation for onboarding new clients.
• Maintain a subject matter expert level of expertise on technologies and platforms deployed in managed networks.
• Advise on actions to take regarding the latest vulnerabilities.
• Contribute to the overall success of the company by performing all other duties and responsibilities as assigned by the line manager.

Qualifications and Experience

• Bachelor's degree in Cybersecurity, Computer Science/Engineering, Information Technology, or a related discipline.
• 7+ years of relevant experience in network security operations, preferably within a telecommunications environment.
• Proven experience in managing IT system security and providing advanced support.
• Demonstrated ability to perform root cause analysis for complex security incidents.
• Experience in coordinating system changes and managing escalations.
• Familiarity with ITIL fundamentals, including Problem Management, Incident Management, Change Management, and Release Management.
• Solid understanding of Virtualization and Storage technologies.
• Comprehensive understanding of information security policies and best practices in identity management.
• Advanced troubleshooting and diagnostic skills to efficiently resolve complex issues.
• Excellent communication, reporting, and time management skills.

Technical Skills

• Strong understanding of next-generation firewalls (*, FortiGate, Palo Alto, Cisco-FTDs), Intrusion Prevention Systems (IPS), Network Access Control (NAC), Virtual Private Networks (VPNs - IPSEC, Dial-up, SSL etc), and Network Address Translation (NAT).
• Advanced knowledge of IT security infrastructure.
• Proficiency in endpoint security solutions including Data Loss Prevention (DLP), Antivirus (AV), Database Activity Monitoring (DAM), Endpoint Detection and Response (EDR/NDR), and Extended Detection and Response (XDR).
• Strong understanding of web and email security.
• Knowledge of Advanced Persistent Threats (APT), sandboxing, SSLV offloading, and Public Key Infrastructure (PKI) fundamentals and concepts.
• Advanced proficiency in communicating effectively with various security professionals and simplifying complex technical issues.
• In-depth knowledge of security protocols and principles.
• Proficiency in networking technologies, network security, and network monitoring solutions.
• In-depth understanding of TCP/IP, network protocols, packet capture, Wireshark, and tcpdump.

Additional Information

Industry-recognized security certifications such as CCNP Security, CCIE, CISSP, or equivalent related certifications are preferred. Technology/vendor-based certifications are preferred. Operating systems certifications such as MCSE and RHCSA are preferred. The role is full-time and based in Riyadh, Saudi Arabia. Experience required is 5-10 years.