Operation Governance Senior Expert📣 Job Ad

About the Role

stc is seeking an Operation Governance Senior Expert to join their team in Riyadh. This full-time position requires 5-10 years of experience and focuses on enhancing operational governance for Mission-Critical services. The role holder will ensure adherence to internal policies and procedures while driving operational excellence.

Role Purpose and Context

The Operation Governance Senior Expert is responsible for supporting the implementation and continuous improvement of operational governance practices for stc's Mission-Critical services. This involves monitoring performance, assessing compliance, analyzing trends, and coordinating with stakeholders to uphold service quality, operational efficiency, and audit readiness.

Key Responsibilities

• Monitor and review operational performance dashboards and KPIs for Mission-Critical services to ensure alignment with internal SLAs, quality benchmarks, and governance frameworks.
• Analyze performance trends, service degradations, and incident reports to identify recurring issues and recommend governance controls and preventive measures.
• Collaborate with NOC and stc Group Technology teams to validate operational metrics, ensuring accuracy, consistency, and audit readiness of operational records and documentation.
• Support the planning and execution of operational audits on Mission-Critical applications and infrastructure to assess compliance with internal procedures, governance requirements, and contractual obligations.
• Lead the follow-up of audit observations and performance assessment findings, ensuring timely implementation of corrective and preventive actions.
• Contribute to the development and enhancement of operational governance standards, escalation protocols, performance baselines, and SLA monitoring mechanisms.
• Prepare and maintain governance reports, operational reviews, incident assessments, and compliance documentation to support performance assurance and management decision-making.
• Provide recommendations to improve operational performance, service quality, compliance adherence, and governance effectiveness across Mission-Critical services.
• Coordinate with relevant stakeholders to address operational risks, performance gaps, and compliance-related observations.
• Support continuous improvement initiatives by identifying opportunities to strengthen operational controls, governance practices, and service reliability.

Qualifications and Experience

The ideal candidate will possess 5 to 10 years of relevant experience in operational governance or a related field. A strong understanding of Mission-Critical services, operational performance monitoring, and compliance frameworks is essential.

Work Environment and Type

This is a full-time position based in Riyadh. The role involves close collaboration with various internal teams, including NOC and stc Group Technology, to ensure effective operational governance.