Operations Lead📣 Job Ad

About Oivan and the Role

Oivan is seeking an Operations Lead to join our team in Riyadh. This full-time position is central to ensuring the day-to-day operations, service delivery, reliability, and continuous improvement of the Sakani and Ejar platforms. The role requires 2-5 years of relevant experience and focuses on maintaining platform availability, operational excellence, and effective collaboration across various internal and external teams.

Core Responsibilities

• Lead and manage operational support for Sakani and Ejar platforms, ensuring availability, stability, performance, and reliability.
• Oversee production and non-production environments, monitoring operational KPIs, SLAs, and service health metrics.
• Drive continuous service improvement initiatives.
• Lead Major Incident Management, coordinate resolution efforts, and manage escalations across development, infrastructure, database, security, and vendor teams.
• Conduct Root Cause Analysis (RCA), implement corrective actions, and track recurring issues for long-term solutions.
• Oversee production deployments, releases, and maintenance activities, ensuring operational readiness and compliance with change management processes.
• Collaborate with DevOps teams to enhance automation, reliability, and operational efficiency, supporting Kubernetes, cloud infrastructure, and CI/CD pipelines.
• Lead Disaster Recovery (DR) planning, testing, and execution, ensuring Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets are met.
• Act as the primary operational contact for business and technical stakeholders, coordinating with internal teams and external vendors, and preparing operational reports.
• Manage vendor performance against Service Level Agreements (SLAs), coordinate activities with third-party providers, and handle escalations.
• Monitor platform performance, utilization, and capacity trends, identifying bottlenecks and planning future requirements.
• Ensure compliance with organizational policies, security standards, and regulatory requirements, supporting audits and mitigating operational risks.

Operational Focus Areas

The scope of this role encompasses several critical areas, including operational governance, service reliability, incident management, platform operations, disaster recovery readiness, and overall service delivery. The Operations Lead will ensure effective collaboration between business, development, infrastructure, security, QA, and external vendors to achieve these objectives.

Key Performance Indicators

• Platform Availability ≥ ***
• SLA Compliance ≥ 95%.
• Change Success Rate ≥ 98%.
• Reduction in Mean Time to Recovery (MTTR).
• Successful Disaster Recovery testing and execution.
• Operational Risk Reduction.
• Stakeholder and Customer Satisfaction.

Reporting Structure and Experience

The Operations Lead reports directly to the IT Operations Manager or Head of Technology Operations. Candidates should possess 2-5 years of experience in a relevant operations leadership or management role, demonstrating a strong background in managing complex platform operations and service delivery.