Automated Operations Team Lead📣 Job Ad

About the Automated Operations Team Lead Role

Ericsson is seeking an experienced Automated Operations Team Lead to oversee operational activities within the Riyadh region. This full-time position focuses on ensuring service stability, SLA compliance, and operational excellence in a managed services environment. The role involves leading a team responsible for proactive monitoring, incident management, and service restoration, acting as a key liaison with customers and internal teams.

Key Responsibilities

• Lead the Automated Operations Access team supporting RAN, Transmission, and Performance operational domains.
• Ensure proactive monitoring and management of network incidents, alarms, and service-impacting events.
• Drive service restoration activities and ensure compliance with customer Service Level Agreements (SLAs) and operational targets.
• Coordinate major incidents, escalations, and critical service degradation scenarios across multiple stakeholders.
• Serve as the primary operational interface between customers, engineering teams, field operations, and support organizations.
• Monitor operational performance, analyze trends, and drive continuous improvement initiatives.
• Ensure adherence to incident management processes, operational procedures, and service assurance frameworks.
• Lead operational governance activities, including reporting, performance reviews, and customer communications.
• Support and drive automation initiatives to improve operational efficiency and enhance service quality.
• Develop team capabilities through coaching, mentoring, and knowledge sharing.
• Ensure high standards of communication and operational discipline across the team.
• Identify operational risks and implement preventive and corrective actions.
• Drive continuous improvement initiatives focused on operational excellence and customer satisfaction.
• Support transformation activities and the adoption of automation-driven operational practices.

Qualifications and Experience

• Bachelor's degree in Telecommunications, Information Technology, Engineering, or a related field.
• Extensive experience in telecom operations, managed services, or service assurance environments.
• Strong technical knowledge of RAN, Transmission, and Performance management domains.
• Proven experience in incident management, troubleshooting, service restoration, and escalation handling.
• Experience leading operational teams in shift-based or customer-facing managed services environments.
• Strong understanding of operational processes, SLA management, and service governance frameworks.
• Demonstrated ability to lead teams during critical incidents and high-pressure operational situations.
• Experience with operational reporting, KPI management, and performance analysis.
• Strong customer communication, stakeholder management, and presentation skills.
• Excellent analytical, problem-solving, and operational decision-making capabilities.
• Ability to operate both strategically and hands-on with a focus on operational delivery and customer satisfaction.
• Strong leadership, coaching, influencing, and collaboration skills.

Additional Skills

• Knowledge of automation technologies, AI-driven operations, and continuous improvement methodologies is considered an advantage.

Work Environment and Opportunities

This role offers exposure to advanced telecom operations and large-scale managed services environments in Riyadh. You will have the opportunity to lead high-performing teams supporting critical network operations, be involved in automation-driven operations and service assurance transformation, and gain significant customer-facing experience. Career growth opportunities are available toward senior leadership and strategic telecom operations roles. This position is key to shaping the future of next-generation, automation-enabled telecom operations.