Operations Supervisor📣 Job Ad

About Adroyts and the Role

Adroyts is seeking an experienced Operations Supervisor to join our team in Riyadh. This full-time position requires 5-10 years of relevant experience and involves overseeing the daily operations of a small truck fleet, ensuring efficient transportation services across Saudi Arabia.

Role Overview

The Operations Supervisor will be responsible for coordinating with clients, managing trucks and drivers, monitoring active trips, and maintaining comprehensive vehicle records. This role is central to supporting seamless and efficient transportation operations throughout the region, including rural cities and remote sites.

Key Responsibilities

• Serve as the primary point of contact for clients regarding truck availability, scheduling, and trip status.
• Respond professionally to client requests and operational inquiries via email and other communication channels.
• Coordinate the daily dispatch and routing of company-owned trucks and assigned drivers.
• Arrange external or subcontracted drivers for trucks sourced without drivers when required.
• Track vehicle locations, monitor trip progress, and manage driver availability.
• Plan and confirm routes covering rural cities, remote sites, and various regions across Saudi Arabia.
• Escalate service issues, delays, and disputes to management with clear supporting documentation.
• Maintain accurate vehicle records, including registration, insurance, maintenance history, and trip logs.
• Monitor maintenance schedules and documentation renewal dates.
• Prepare fleet status reports and trip summaries using Microsoft Excel.
• Prepare PowerPoint presentations for management or client review as needed.

Qualifications and Experience

• A minimum of 5-10 years of experience in fleet operations, specifically in truck dispatching, route planning, driver coordination, and trip monitoring.
• Hands-on proficiency in Microsoft Excel and PowerPoint.
• Good knowledge of rural cities, regional geography, remote locations, and road conditions across Saudi Arabia.

Required Skills

• Strong organizational, problem-solving, and record-management skills.
• Professional written communication skills, particularly for client-facing email correspondence.
• Ability to handle urgent operational matters and work effectively under pressure.

Work Environment and Expectations

The role requires availability for urgent coordination during active trips and a willingness to work flexible hours, including night shifts, according to operational requirements. This is a full-time position based in Riyadh.