Operations Support Manager📣 Job Ad

About The Chartered Institute for Securities & Investment (CISI)

The Chartered Institute for Securities & Investment (CISI) is the leading professional body for professionals in securities, investment, wealth, and financial planning. As a not-for-profit organisation, CISI represents 52,000 members globally. Due to a strategic partnership with The Financial Academy, CISI is establishing a contract presence in Riyadh, Saudi Arabia, to support its operations in the region.

Role Summary: Operations Support Manager

The CISI is seeking an Operations Support Manager to join its team in Riyadh, Saudi Arabia. This contract role involves close collaboration with The Financial Academy, CISI's key partner, to manage operational requirements. The manager will identify opportunities to enhance service offerings and improve the experience for exam candidates. The position requires market travel within the region.

Key Responsibilities

• Support and coordinate end-to-end operational experiences for candidates undertaking examinations through The Financial Academy.
• Act as a liaison between CISI's delivery partners and its internal operations team.
• Maintain and strengthen relationships with key stakeholders.
• Provide service and support to partners and members, ensuring a seamless customer experience.
• Collaborate with internal teams to deliver high-quality customer experiences.
• Identify and create opportunities for service improvements and development.
• Engage regularly with members and stakeholders at events.

Required Skills and Experience

• Demonstrated customer-centric approach with strong communication and interpersonal skills.
• Strong organisational skills and resilience.
• Attention to detail and effective problem-solving abilities.
• A proactive and positive attitude.
• Ability to work both independently and as part of a high-performing team.
• Previous experience in an Operations or Customer Service role.
• Project management experience.
• Familiarity with the analysis of business processes and customer journeys (desirable).

Commitment to Professional Standards

• Uphold the highest standards of integrity and ethical conduct in all interactions.
• Ensure compliance with CISI's code of ethics and professional standards.
• Promote a culture of transparency, honesty, and accountability.

Work Type and Location

This is a contract position based in Riyadh, Saudi Arabia, with required market travel.