Patient Receptionist

The company of Dr. Bassam Al-Homsi Clinics announces the availability of a job opportunity for the position of Patient Receptionist to join the team. We are looking for a person with excellent communication skills, good interaction with patients and visitors, and the ability to organize appointments and manage reception tasks efficiently and professionally, contributing to providing a unique experience for patients and enhancing the quality of the services provided.

Main duties and tasks: 1- Reception of reviewers and visitors and answering their inquiries and guiding them to the places they are looking for in the clinics. 2- Providing visitors and patients with leaflets containing information about clinics, service offerings, medical packages, and promotional offers. 3- Opening a medical file. 4- Registering patients on the designated clinic system and ensuring the accuracy of the information before saving it. 5- Creating and printing patient bills and collecting their amounts in cash or via ATM cards and entering the receipts. This is done through the designated clinic system. 6- Ensuring that patients and reviewers fill out medical disclosure forms and commitment forms and signing them by the patients and archiving and attaching these forms in the patient's file in the designated clinic system. 7- Printing a daily bulletin for doctors with the next day's appointments and informing them of any changes that may occur. 8- Carrying out any work assigned to her by management.

Interviewing patients, recording their personal data, identifying appointments for prior booking or their immediate needs from clinics, and coordinating patient movement within the center to ensure a smooth and organized experience, filling out the forms used at reception and entering data into the automated system and the center's information network, completing financial transactions, arranging appointment turns, and transferring the patient to the required clinic for waiting, preparing daily reception reports, waiting lists, and clinics, and maintaining good communication with patients and the internal team, while adhering to the approved service and quality standards. Proficiency in English, both spoken and written, is required to enable the employee to communicate effectively with patients, visitors, and the team. 6 working days a week Main duties and tasks Receiving patients and visitors and welcoming them in a professional and friendly manner. Answering phone calls, WhatsApp messages, and general inquiries accurately and politely. Booking, modifying, or canceling appointments according to approved policies and with precision. Ensuring that patient data is recorded accurately and completely in the system. Following up on patients' daily attendance and organizing the flow of entry and exit in the reception area. Coordinating with doctors and the internal team regarding appointments and daily updates. Clarifying essential services and approved prices to patients when needed, within the limits of the job role. Supporting the patient experience from the first point of contact until the completion of the visit procedures. Politely addressing patient inquiries and feedback and elevating necessary matters to the direct supervisor. Adhering to internal policies related to appointments, privacy, and professional appearance. Preparing and following up on any reports or operational lists related to reception as directed by management. Working in full cooperation with the team within a mixed work environment and with high professionalism. Using both Arabic and English in communication with patients when necessary.