Principal Workflow Architect - ServiceNow Platform (Integration & Data)📣 Job Ad

About the Role

ServiceNow, a global leader in AI-enhanced technology, is seeking a Principal Workflow Architect - ServiceNow Platform (Integration & Data) to join its Expert Services Team within the Customer Excellence Group (CEG). This team partners with customers to achieve business outcomes through implementation and advisory services, focusing on driving adoption and demonstrating the value of their ServiceNow investment. In this role, you will act as a trusted advisor and architect for core ServiceNow functionality, designing and configuring complex solutions and architectures that adhere to best practices to ensure customer success, enhance productivity, and deliver significant value.

This position is integral to the ServiceNow Platform team, which engages with diverse global clients and cross-functional departments including Finance, Procurement, IT, and HR. You will be a key contributor in defining and architecting technical solutions, leveraging your expertise to address intricate challenges and mentor others within the ServiceNow and partner ecosystem.

Key Responsibilities

• Collaborate with customers to maximize their ServiceNow investment.
• Serve as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
• Lead customer workshops focused on architecture (Cloud and On-Prem), design, and integrations.
• Define and architect technical solutions at a detailed level, ensuring alignment with clients' business needs and technological environments.
• Enable customers in defining their business and technical requirements for solutions, following Agile methodologies and mapping them to product capabilities.
• Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience, and security.
• Perform hands-on development on the ServiceNow platform, utilizing technologies such as Flow Designer, REST, JavaScript, HTML, CSS, SSO, Self-Hosted, Domain Separation, and Mid-servers.
• Act as an escalation point for technical issues, implementing efficiencies and driving the resolution of critical path challenges.
• Contribute to the continuous improvement of leading practices within the team and platform.
• Mentor and develop other members of ServiceNow and the partner ecosystem.
• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on security, infrastructure, and architecture.
• Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in the Low Code space.
• Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
• Work and travel within the MEA region, based on customer and project demands.

Qualifications and Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact.
• Consulting experience within enterprise organizations with the ability to influence and consult customers in an enterprise architectural environment.
• Experience in defining and deploying future-state workflows and in identifying solutions from a people, process, and technology perspective.
• Understanding of on-premise self-hosted environments and architecture.
• Experience and/or willingness to grow technical depth on SaaS and on-premise environments.
• Excellent communication and presentation skills.
• Experience in advising and analyzing product strategies based on business priorities.
• Excellent interpersonal skills, a customer-centric attitude, and experience working with diverse teams.
• Fluency in both Arabic and English is essential.

Technical Skills

• AI
• Consulting
• Enterprise Architecture
• Workflow Design
• SaaS
• On-premise environments
• XML
• HTML
• Angular
• JavaScript
• Relational Database principles
• LDAP
• SAML/SSO
• REST
• SOAP
• GraphQL
• Web Services
• Linux
• Database server
• Load balancers
• ServiceNow NowAssist products
• ServiceNow Platform
• Flow Designer
• SSO
• Self-Hosted
• Domain Separation
• Mid-servers
• Low Code

Work Environment and Location

This is a full-time position. The role requires work and travel within the MEA region, specifically based in Riyadh, Saudi Arabia, to meet customer and project demands.