Procedures Lead📣 Job Ad

About the Procedures Lead Role

Riyad Bank is seeking a Procedures Lead to join its team in Riyadh, Saudi Arabia. This full-time position is integral to maintaining the accuracy, efficiency, and compliance of the bank's operational procedures. The role involves leading a team, overseeing procedure development and updates, and ensuring adherence to service level agreements (SLAs).

This position plays a key part in the integrity of the bank's operational framework through the creation, revision, and archiving of procedures, alongside managing the communication and implementation of changes across the organization.

Key Responsibilities

• Lead a team of procedure officers in developing and updating bank procedures, ensuring compliance with established guidelines and agreed-upon SLAs.
• Manage the daily operations assigned to the team, ensuring adherence to established standards and procedures.
• Oversee the development and updating of business procedures assigned to procedure officers, ensuring they are created and maintained according to defined procedures and within SLA timelines.
• Follow the annual review plan for outdated procedures to ensure their continued relevance and accuracy.
• Manage the safe archiving of all procedures and the meticulous updating of the electronic library.
• Assess the impact of introduced changes on people, processes, and systems, and ensure appropriate communication and awareness initiatives are implemented for effective change management.
• Facilitate discussions with procedure owners and stakeholders to finalize required procedures.
• Serve as the primary point of contact with divisional controllers for progress reports and escalations related to procedure management.
• Adhere to approved departmental policies, processes, and procedures.
• Coordinate the review and approval process for procedures with concerned departments, escalating issues as needed.

Qualifications and Requirements

• Bachelor's degree in Business Administration or an equivalent qualification.
• A minimum of 6-8 years of relevant experience in procedure development and management.
• Advanced proficiency in the English language.

Required Skills

• Comprehensive knowledge of banking products and services.
• Strong communication skills, both written and verbal.
• Proven ability in team development and leadership.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves leading a team within the bank's operational framework.