Reception Supervisor📣 Job Ad

About the Reception Supervisor Role

Kayan Recruitment LLC is seeking a Reception Supervisor for a reputable clinic located in Riyadh. This full-time position requires an individual with strong operational and customer service expertise to oversee front-desk operations. The role ensures full compliance with healthcare and workplace regulations in Saudi Arabia, including patient registration, appointment management, and accurate data handling in alignment with privacy requirements under the Saudi Personal Data Protection Law and operational standards set by the Ministry of Health.

Key Responsibilities

• Ensuring proper patient identification and documentation accuracy.
• Coordinating effectively with clinical and administrative teams.
• Enforcing established service protocols.
• Managing reception staff schedules.
• Handling patient complaints in a professional and timely manner.
• Maintaining high service quality standards at all times.
• Ensuring adherence to internal policies, including billing accuracy and "no invoice – no service" principles where applicable.
• Supporting reporting processes and Key Performance Indicator (KPI) tracking.
• Upholding a premium patient experience.

Required Qualifications and Experience

• Proven experience in a supervisory or senior reception role, preferably within a corporate, healthcare, or hospitality environment.
• A relevant diploma or bachelor’s degree in business administration, hospitality, or a related field is preferred.

Essential Skills and Competencies

• Strong supervisory skills, including team leadership, performance monitoring, and task delegation.
• Demonstrated customer service abilities focused on creating a positive, professional experience.
• Hands-on experience with core receptionist duties such as call handling, visitor management, appointment scheduling, and front-desk coordination.
• Experience in training and coaching front-desk or customer-facing staff to ensure consistent service standards.
• Strong organizational and time-management skills with meticulous attention to detail and the capacity to manage multiple tasks concurrently.
• Proficiency with office and reception systems, including phone systems, visitor management tools, scheduling software, and standard office applications.
• Ability to maintain confidentiality, handle sensitive information professionally, and adhere strictly to company policies.

Work Environment and Location

This is a full-time position based in Riyadh. The role operates within a clinic setting, requiring interaction with patients and clinical staff.