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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Gartner is seeking a professional and organized Receptionist to serve as the welcoming face of our Riyadh office. This role is crucial in fostering strong relationships with associates and clients, ensuring a positive and efficient experience from the moment they arrive. The Receptionist will act as a central communication hub, managing visitor interactions and supporting various office operations to maintain a seamless work environment. As a key member of the team, the Receptionist will embody Gartner's commitment to excellence and contribute to the smooth functioning of daily operations.

Key Responsibilities

  • Promote and cement strong relationships with clients upon their arrival at the reception area.
  • Answer the telephone in a clear, positive, and professional manner to ensure excellent customer care for all inquiries.
  • Ensure all visitors to Gartner are made welcome, ascertain their requirements, and assist them with general information or direct them to the appropriate person.
  • Ensure all visitors and associates follow and adhere to the visitor management system.
  • Assist associates in adhering to the different technology platforms being introduced for office space and security systems.
  • Function as the central communication link between all associates, visitors, and the real estate team.
  • Coordinate new hires and terminations, including conducting inductions, preparing welcome kits, allocating lockers, and issuing building access cards.
  • Process supplier invoices within Coupa.
  • Process and coordinate courier and mail requests.
  • Process requests for business cards, staff name tags, and other print materials.
  • Process and coordinate all hospitality requests, including catering and room setups.
  • Conduct office supply audits, ensuring efficient purchasing and storage of office and pantry supplies.
  • Understand the operation and maintenance of office equipment such as coffee machines, dishwashers, microwaves, and refrigerators.
  • Provide backup support within the staffing structure and perform duties of other Global Real Estate (GRE) team members during absences to ensure continuity of service.
  • Work closely with the real estate team for the effective delivery of services from Reception.
  • Contribute to the effective administration of office processes, including maintenance scheduling, upkeep, and presentation of the office.
  • Consult with associates and external customers/visitors to meet the aims and objectives of the position and provide a holistic service.
  • Work closely with building management, other vendors, and teams for daily office operations, raising tickets where applicable.
  • Be responsible for the delivery of elevated levels of customer care and service within the reception and common use office areas.
  • Coordinate associate requests to provide a supporting role for their office activities and facility usage.
  • Maintain the reception and office areas in a clean, functional, and safe condition.
  • Assist with the coordination and cleaning of kitchen/pantry areas and equipment for daily use, including restocking pantry and other consumable items.
  • Manage the upkeep of meeting rooms, ensuring they are refreshed, chairs are repositioned, and other cleaning and maintenance activities are addressed after each use.
  • Demonstrate diligence in inspecting, recording, escalating, and resolving cleaning, repair, and maintenance activities, following daily procedures, manuals, and checklists.
  • Incorporate an understanding of Customer Relationship Management to enhance customer satisfaction with provided services.

Qualifications and Requirements

  • Previous reception and office coordination experience is preferred.
  • Experience in hotels, restaurants, or airlines (*, Host, Customer Services, Passenger Services) is highly advantageous.
  • Demonstrated experience with continuous improvement initiatives.
  • Ability to work overtime as needed in a fast-paced environment.
  • Ability to effectively interact with all levels within the team.

Required Skills

  • Excellent spoken and written communication skills.
  • Proficiency in MS Word and MS Excel.
  • Exceptional telephone manner, interpersonal, and communication skills.
  • Initiative-taking ability, with the capacity to work independently with minimal direction.
  • Highly organized with strong collaboration skills.
  • Elevated level of flexibility and a strong work ethic.
  • Ability to multi-task and prioritize tasks effectively.
  • Maintain an elevated level of integrity when overseeing confidential documents and information.
  • Friendly and confident personality.
  • Understanding and application of Customer Relationship Management principles.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. Gartner is committed to providing equal employment opportunities to all applicants and employees. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.

Requirements

  • No experience required

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