Receptionist

About the Role

Al Jazirah Vehicles Agencies Co. Ltd. is seeking a Receptionist to join their team in Riyadh, Saudi Arabia. This is a full-time position requiring 0-1 years of experience. The primary purpose of this role is to ensure customer satisfaction by delivering professional, high-quality, front-line customer-focused services and effectively managing customer needs and requirements.

Role Purpose and Impact

The Receptionist will play a crucial role in maintaining strong business relationships with both existing and potential customers. This involves actively seeking feedback to achieve maximum customer satisfaction and enhance the overall brand image of Al Jazirah Vehicles Agencies (AJVA). The role serves as the initial point of contact for all customers, ensuring a consistently high standard of service.

Key Responsibilities

• Manage day-to-day operations related to the role to ensure work continuity.
• Identify opportunities for continuous improvement in processes and practices, aligning with international best practices.
• Assist in preparing timely and accurate CRM reports that meet company and department standards.
• Serve as the first point of contact for all customers, consistently delivering high-quality service to achieve maximum satisfaction.
• Record and maintain customer information and feedback within the CRM system, forwarding immediate queries to the relevant department or personnel.
• Coordinate and follow up with concerned departments regarding feedback on customer concerns and queries.
• Support and execute Customer Satisfaction & Loyalty programs in accordance with defined AJVA and FORD standards and procedures.
• Establish, develop, and maintain effective working relationships with colleagues to foster a 'One Team Approach' in achieving Customer Relations Center performance standards and business objectives.
• Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions to ensure controlled and consistent work execution.
• Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to maintain a healthy and safe work environment.

Qualifications and Experience

• 0-1 years of relevant work experience.
• Demonstrated ability to provide professional, high-quality customer service.
• Strong communication and interpersonal skills.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic team focused on customer relations and brand image enhancement.

Application Process

Interested candidates are encouraged to apply for this role to contribute to customer satisfaction and loyalty initiatives at Al Jazirah Vehicles Agencies Co. Ltd.