Regional Business Process Manager📣 Job Ad

About Pacific International Lines

Pacific International Lines (PIL) is a global leader in the shipping industry, operating for over 55 years. Headquartered in Singapore, PIL serves customers through an extensive network spanning over 500 locations across 90 countries. The company is committed to driving innovation and sustainable shipping solutions within the maritime sector.

The Role: Regional Business Process Manager

PIL is seeking a highly motivated Regional Business Process Manager to join our team in Riyadh, Saudi Arabia. This full-time role is responsible for driving business process excellence, standardization, automation, and digital transformation initiatives across the regional organization. The Manager will collaborate closely with Business Process Owners (BPOs), agency teams, and regional leadership to deliver operational efficiencies, strengthen governance, and support sustainable business growth. Candidates should possess 5-10 years of relevant experience.

Key Responsibilities

• Business Process Excellence: Conduct end-to-end process reviews to identify opportunities for improvement, automation, and digitalization. Drive standardization and best practice implementation across regional agencies, and design optimized workflows to enhance operational efficiency, quality, and customer experience. Identify and implement continuous improvement initiatives across business functions.
• Automation & Digital Transformation: Evaluate and develop automation opportunities, including RPA and workflow automation solutions. Partner with IT teams and business stakeholders to implement technology-driven process improvements and support digital transformation projects aimed at increasing productivity and operational effectiveness.
• Project & Change Management: Lead and participate in business process improvement projects, particularly within Sales and Customer Service functions. Manage project timelines, deliverables, stakeholder engagement, and implementation activities. Support change management initiatives to ensure successful adoption of new processes and systems.
• Performance Management: Monitor regional KPIs and process performance metrics. Analyze data, identify gaps, and recommend corrective actions. Develop performance reports and provide recommendations to regional leadership, driving initiatives focused on improving operational efficiency and effectiveness.
• Training & Stakeholder Management: Develop and facilitate training programs for Business Process Specialists across the network. Build strong partnerships with Business Process Owners, agency teams, and regional stakeholders, managing expectations and ensuring alignment throughout project lifecycles.

Qualifications and Experience

• Bachelor's degree in Business Administration, Project Management, Engineering, or a related field.
• Proven experience (5-10 years) in Business Process Management, Continuous Improvement, Process Excellence, Business Transformation, or Project Management.
• Experience within the shipping, logistics, transportation, or supply chain industry is preferred.

Skills and Attributes

• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Ability to translate business requirements into practical and sustainable solutions.
• Knowledge of process mining tools and methodologies is an advantage.

Work Environment and Impact

This role offers the opportunity to contribute to impactful transformation projects within a leading global shipping company. You will collaborate with diverse teams and stakeholders across an international network, operating in a dynamic environment focused on continuous improvement and operational excellence.