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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Rotana Hotels as a Reservations Agent!
We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

Key Responsibilities:
  • Process and confirm guest room reservations made by clients via phone, letter, or fax.
  • Input all reservations into the computer, recording all pertinent information while attending to inquiries, complaints, and requests.
  • Stay updated with all hotel promotions and follow procedures to manage reservations, rates, and confirmations.
  • Maintain an established filing system for all correspondence and report preparation.
  • Promote public relations and maximize business opportunities.
  • Ensure accurate room status at all times.
  • Adhere to Rotana standards when answering incoming calls and managing emails.
  • Organize visa requests for hotel guests and up-sell whenever possible.

Qualifications:
You should possess a diploma or degree in the hospitality field, along with previous hotel reservations experience. Proficiency in computer skills and excellent English communication capabilities are a must. Additional language skills are an asset.

Ideal Candidate:
The ideal candidate will be exceptionally customer-focused, proactive, courteous, dynamic, and approachable. You should work effectively with professionalism, establish strong relationships with both internal and external customers, and operate independently within a structured setting, demonstrating:
  • Understanding the job
  • Teamwork
  • Responsibility
  • Recognizing differences
  • Adaptability
  • Customer focus

Requirements

  • Requires 2-5 Years experience

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