Royal Service and Reservations Agent📣 Job Ad

About the Role

Fairmont Hotels & Resorts, a part of the Accor network, is seeking a Royal Service and Reservations Agent to join its team in Riyadh, Saudi Arabia. This role is an opportunity to contribute to responsible hospitality within a global network of hotels, focusing on creating positive impacts for guests, colleagues, and the environment. As a Royal Service and Reservations Agent, you will be the initial point of contact for guests, managing reservations and inquiries with professionalism to ensure memorable experiences.

Key Responsibilities

• Manage incoming calls, emails, and in-person inquiries with professionalism and courtesy.
• Process reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail.
• Provide detailed information regarding hotel facilities, services, and local attractions.
• Anticipate guest needs and offer personalized recommendations and solutions.
• Liaise with various hotel departments to fulfill guest requests and resolve issues promptly.
• Maintain current knowledge of hotel offerings, promotions, and local events.
• Uphold high standards of customer service at all times.

Qualifications and Requirements

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor.
• Proficiency in reservation management systems and general computer applications.
• Strong problem-solving capabilities and a high level of attention to detail.
• Demonstrated ability to manage multiple tasks simultaneously and remain composed under pressure.
• Cultural sensitivity and awareness, coupled with a customer-focused mindset.
• Fluency in English is required.
• In-depth understanding of luxury hospitality standards and practices.
• Familiarity with Saudi Arabian culture and customs is beneficial.
• Flexibility to work various shifts as needed.

Required Skills

• Communication
• Reservation management systems
• Computer skills
• Problem-solving
• Attention to detail
• Multi-tasking
• Cultural sensitivity
• Customer-focused mindset
• Knowledge of luxury hospitality standards and practices
• Familiarity with Saudi Arabian culture and customs
• Experience with Opera or a similar system is an advantage.
• Proficiency in additional languages is a plus.

Work Context

This is a full-time position for a Royal Service and Reservations Agent located in Riyadh. The role requires 0-1 year of experience. The position is based within the Riyadh Region.