
Royal Service and Reservations Agent📣 Job Ad
in Fairmont Hotels & Resorts
about 1 hour ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Fairmont Hotels & Resorts, a part of the Accor network, is seeking a Royal Service and Reservations Agent to join its team in Riyadh, Saudi Arabia. This role is an opportunity to contribute to responsible hospitality within a global network of hotels, focusing on creating positive impacts for guests, colleagues, and the environment. As a Royal Service and Reservations Agent, you will be the initial point of contact for guests, managing reservations and inquiries with professionalism to ensure memorable experiences.
Key Responsibilities
- Manage incoming calls, emails, and in-person inquiries with professionalism and courtesy.
- Process reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail.
- Provide detailed information regarding hotel facilities, services, and local attractions.
- Anticipate guest needs and offer personalized recommendations and solutions.
- Liaise with various hotel departments to fulfill guest requests and resolve issues promptly.
- Maintain current knowledge of hotel offerings, promotions, and local events.
- Uphold high standards of customer service at all times.
Qualifications and Requirements
- Excellent verbal and written communication skills, with a friendly and empathetic demeanor.
- Proficiency in reservation management systems and general computer applications.
- Strong problem-solving capabilities and a high level of attention to detail.
- Demonstrated ability to manage multiple tasks simultaneously and remain composed under pressure.
- Cultural sensitivity and awareness, coupled with a customer-focused mindset.
- Fluency in English is required.
- In-depth understanding of luxury hospitality standards and practices.
- Familiarity with Saudi Arabian culture and customs is beneficial.
- Flexibility to work various shifts as needed.
Required Skills
- Communication
- Reservation management systems
- Computer skills
- Problem-solving
- Attention to detail
- Multi-tasking
- Cultural sensitivity
- Customer-focused mindset
- Knowledge of luxury hospitality standards and practices
- Familiarity with Saudi Arabian culture and customs
- Experience with Opera or a similar system is an advantage.
- Proficiency in additional languages is a plus.
Work Context
This is a full-time position for a Royal Service and Reservations Agent located in Riyadh. The role requires 0-1 year of experience. The position is based within the Riyadh Region.
Requirements
- No experience required
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