Senior Account Manager

About the Role

ZainTECH is seeking a Senior Account Manager to join their team in Riyadh, Riyadh Province. This full-time role is responsible for managing and expanding a portfolio of Enterprise clients by delivering ZainTECH’s ICT and digital solutions. The position focuses on building strong customer relationships, identifying growth opportunities, and driving revenue through consultative selling across cloud, cybersecurity, data, and digital solutions.

Key Responsibilities

• Manage a portfolio of Enterprise accounts, serving as the primary point of contact for customer engagement.
• Build and maintain strong relationships with key stakeholders, understanding their business and technology needs.
• Conduct regular account reviews to assess performance, identify opportunities, and ensure customer satisfaction.
• Coordinate with internal teams to ensure seamless delivery of services and solutions.
• Manage contract renewals and ensure continued value realization for customers.

ICT & Digital Solutions Expertise

• Develop a strong understanding of ZainTECH’s portfolio across cloud, cybersecurity, data, and digital solutions.
• Work with clients to align technology solutions with their business objectives and operational needs.
• Collaborate with technical and presales teams to position integrated solutions across multiple service areas.

Business Development & Collaboration

• Identify and pursue opportunities to expand services within existing accounts.
• Support pipeline development through upselling and cross-selling initiatives.
• Contribute to account planning and growth strategies for assigned clients.
• Prepare and deliver proposals and presentations aligned with customer requirements and business outcomes.
• Work closely with product, presales, and delivery teams to ensure successful solution positioning and execution.
• Manage and resolve customer issues in coordination with internal teams to maintain high levels of satisfaction.
• Maintain accurate records of account activities and opportunities within CRM systems.

Qualifications and Experience

• 8+ years of experience in account management, preferably within the ICT or digital solutions sector.
• Demonstrated ability to build and maintain strong client relationships.
• Proven track record of driving revenue growth through consultative selling.

Company Culture

At ZainTECH, the culture is built on collaboration, innovation, and integrity. The company seeks individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold the company’s Code of Conduct, which guides responsible behavior in all interactions with colleagues, clients, and partners.