Senior Business Analyst

About the Role

Takamol Solutions is seeking a Senior Business Analyst to join their team in Riyadh, Saudi Arabia. This full-time role involves leading business analysis efforts for digital platform and software projects, with a specific focus on government digital services. The ideal candidate will have 5-10 years of experience in business analysis, contributing to the definition and delivery of complex digital solutions.

Key Responsibilities

• Lead workshops and interviews with senior client stakeholders, partner government entities, and private-sector users.
• Map current and future processes using BPMN and collaborate with the UX team to define service catalogs, blueprints, and user journeys.
• Define detailed business rules and workflows for workflow-engine configuration, including approval chains, routing, service levels, eligibility, and committee decisions.
• Prepare Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs) for client sign-off, and work with the Product Owner to maintain epics, features, user stories, and acceptance criteria.
• Collaborate with the Solution Architect to define integration requirements with government and private systems, covering data flows, triggers, field mapping, and error handling.
• Define requirements for financial processes, including fees, payments, eligibility, claims, payouts, invoicing, and reconciliation.
• Define Key Performance Indicators (KPIs), reports, dashboards, roles and permissions, and data dictionaries.
• Maintain requirements traceability and assess the impact of change requests on scope, schedule, and cost.
• Prepare User Acceptance Testing (UAT) scenarios, support clients during UAT and defect triage, and validate releases against business requirements.
• Contribute to procedural guides, user guides, training, and knowledge transfer initiatives.

Mandatory Qualifications and Experience

• Bachelor’s degree in Information Systems, IT, Computer Science, Business, Engineering, or a related field.
• At least 7 years of business analysis experience on digital platform or software projects.
• At least 3 years of experience with Saudi government digital services, such as e-services, licensing and permits, grant or subsidy programs, or payments.
• Experience delivering at least two workflow-heavy platforms from requirements through UAT to go-live, with at least one integrating with government services such as Nafath, Absher, SADAD, or ZATCA.
• Experience preparing client-approved BRDs and FRDs, along with agile user stories and acceptance criteria.
• Strong BPMN modeling and business-rules documentation skills.
• Experience defining financial flows, including fees, payments, payouts, and reconciliation.

Preferred Qualifications

• Experience with grant or incentive programs, licensing regulators, marketplaces, or CRM and service-desk projects.
• SAFe experience or certification such as IIBA CCBA/CBAP, IREB CPRE, or SAFe POPM.

Work Type

This is a full-time position based in Riyadh, Saudi Arabia.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.