Senior Business Excellence Lead

About the Role

Norconsult Telematics is seeking a Senior Business Excellence Lead to join their team in Riyadh, Saudi Arabia. This full-time role focuses on establishing and implementing an Infrastructure Quality Assurance Framework to ensure the quality, compliance, and performance of the Infrastructure Asset Development & Delivery lifecycle.

Role Objectives

The primary objective of this position is to monitor adherence to approved standards, policies, and procedures, measure operational performance through KPIs and executive dashboards, and drive continuous improvement initiatives. The aim is to enhance operational excellence, process maturity, and overall business outcomes within the infrastructure sector.

Key Responsibilities

• Establish and implement an Infrastructure Quality Assurance framework to assess sector effectiveness, consistency, and compliance across the asset development and delivery lifecycle.
• Monitor the quality and compliance of the Infrastructure Asset Development & Delivery project cycle, ensuring adherence to approved policies, standards, procedures, and governance requirements.
• Develop, maintain, and automate executive dashboards to monitor process performance, quality, compliance, KPIs, SLAs, risks, and improvement initiatives.
• Define and monitor quality KPIs and process performance metrics to measure operational efficiency, process maturity, customer satisfaction, and service delivery excellence.
• Conduct regular infrastructure sector quality reviews and compliance assessments to identify process deviations, control weaknesses, non-conformities, and improvement opportunities.
• Perform trend analysis and root cause analysis on quality issues, process failures, recurring defects, and compliance gaps, recommending corrective and preventive actions.
• Monitor adherence to key Infrastructure delivery milestones, including Scope of Work, Work Orders, MOP, As-Built, PAT, Handover, Asset Capitalization, and Asset Registration, ensuring compliance with defined quality standards.
• Participate in process governance and quality review meetings, presenting KPI dashboards, compliance status, quality trends, risks, and recommendations to management.
• Coordinate internal quality assessments, audits, and governance reviews, ensuring timely closure of audit findings and implementation of corrective actions.
• Support the implementation of the EFQM Excellence Model by monitoring business excellence indicators, conducting maturity assessments, and tracking organizational improvement initiatives.
• Collaborate with Process Owners and Infrastructure stakeholders to improve process quality, strengthen governance, and drive operational excellence across Infrastructure functions.
• Ensure process documentation, standards, procedures, and controls remain current and accurately reflect operational practices and governance requirements.
• Identify opportunities for continuous improvement by leveraging operational data, quality metrics, benchmarking, and industry best practices to enhance efficiency and customer value.
• Prepare executive reports and management presentations summarizing process quality, compliance, performance trends, risks, and strategic recommendations.
• Promote a culture of quality, governance, compliance, and continuous improvement by providing guidance, coaching, and awareness sessions across Infrastructure teams.

Qualifications and Experience

• A minimum of 10 years of relevant experience is required for this role.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within Norconsult Telematics. The role involves working collaboratively with various stakeholders and teams to achieve business excellence objectives.