Senior Manager Strategic Management CDU📣 Job Ad

About the Role

Qiddiya is seeking a Senior Manager, Strategic Management CDU, to join its Sales & Leasing Performance Unit (PU) in Riyadh, Saudi Arabia. This full-time role involves leading and coordinating strategic enablement and support for sales and leasing efforts across Residential, Office, Retail, and Land (RRO&L) asset classes. The Senior Manager will ensure operational teams are equipped with strategic insights, tools, and support to achieve their objectives effectively. This position reports to the Senior Director of Strategic Management within the Sales & Leasing PU.

Role Context and Purpose

The Sales & Leasing Performance Unit at Qiddiya is responsible for developing best practice sales and leasing standards and expertise. Its strategic objectives include supporting the Sales & Leasing Operations team, ensuring consistency across projects, facilitating training and development for team members, and providing guidance on procedure and tool implementation. The unit develops and manages policies, standardized documents, sales and leasing tools, and an online training academy. It also oversees the sales and leasing customer journey, including CRM and digital tool requirements, and manages ongoing Sales and Leasing operations. The Senior Manager acts as a key liaison between centralized PU functions and operational teams, ensuring alignment, consistency, and operational excellence.

Key Responsibilities

• Strategic Responsibilities:
  • Support the development and implementation of sales and leasing strategies for Residential, Office, Retail, and Land assets, aligning with organizational objectives.
  • Collaborate with Asset Class Business Units to tailor strategies to specific asset class needs.
  • Act as the primary liaison between the Sales & Leasing PU and operational teams for RRO&L Asset Class Business Units, ensuring seamless communication and collaboration.
  • Contribute to cross-functional working groups and forums to drive decision-making and progress tracking.
  • Ensure the adoption of standardized policies, procedures, and templates across asset classes for consistency and compliance.
  • Provide input on the development of tools and processes to enhance operational efficiency and contribute to go-to-market frameworks.
  • Partner with the Market Analysis Manager to leverage market data and trends for actionable insights to inform RRO&L sales and leasing strategies.
  • Utilize competitive analysis and economic conditions to identify opportunities and mitigate risks.
• Operational Responsibilities:
  • Support Customer Service Operations in overseeing the customer journey for each asset class.
  • Assist the Customer Service Operations Team in implementing and ensuring the correct use of CRM and other digital tools tailored to RRO&L operations.
  • Ensure effective adoption and utilization of these tools by operational teams and proactively recommend additional tools to meet targeted KPIs.
  • Work closely with finance, legal, compliance, and risk management departments to ensure alignment and support for sales and leasing operations.
  • Coordinate with marketing teams to develop campaigns and materials supporting asset class objectives.
  • Identify and implement improvements to streamline operations and enhance efficiency.
  • Stay informed of industry best practices and incorporate them into Qiddiya's operations.
  • Contribute to the design and delivery of sales and leasing training programs within the Sales and Leasing online academy.

Qualifications and Requirements

• Minimum of 8 years of experience in sales and leasing, with at least 3 years in a leadership role overseeing multiple asset classes.
• Strong knowledge of real estate sales and leasing practices, particularly in Residential, Office, Retail, and Land.
• Experience with CRM systems, digital tools, and customer journey relevant to sales and leasing.
• Proficiency in leveraging market analysis and data for strategic decision-making.
• Proven track record of successfully driving strategic initiatives across multiple business units within a complex organization.
• High level of integrity, drive, and intellectual curiosity.
• Excellent verbal, written, and presentation skills for communicating with stakeholders and management.
• Ability to multi-task and handle multiple projects simultaneously.
• Strong networking skills, capable of building relationships within and across industry sectors.
• Strong project organizational and project management skills.

Desirable Skills and Experience

• Exposure to giga-projects or large-scale developments in the GCC.
• Familiarity with Saudi real estate laws and market dynamics.