Senior SuccessFactors Consultant📣 Job Ad

About the Role

Alfanar, a Saudi company with a global presence, is seeking a Senior SuccessFactors Consultant to join its team in Riyadh. This role is integral to supporting and enhancing the company's SuccessFactors system, ensuring efficient HR operations and alignment with business objectives. The Senior SuccessFactors Consultant will translate stakeholder requirements into effective system solutions, provide user training, and maintain best practices within the SuccessFactors environment.

Alfanar is a leader in electrical product manufacturing and trading, offering diverse solutions across renewable energy, oil and gas, water treatment, infrastructure, technical services, and digital solutions. The company emphasizes quality, continuous human capital development, and fostering a proactive work environment.

Key Responsibilities

• Manage and resolve daily system issues, configuration updates, and enhancements within SuccessFactors modules.
• Collaborate with stakeholders to translate business requirements into effective system solutions.
• Provide comprehensive user training to ensure effective utilization of the SuccessFactors system.
• Ensure all system configurations and processes align with SuccessFactors best practices and support complete, accurate business processes.
• Hold primary responsibility for managing and resolving incidents related to all SuccessFactors modules, ensuring minimal disruption to HR operations.
• Receive, assess, and prioritize incident tickets across all SuccessFactors modules.
• Provide functional support for SAP Payroll and Time Management-related incidents.
• Investigate and diagnose technical issues, functional discrepancies, and data-related problems reported by end-users.
• Develop and implement effective solutions to resolve incidents efficiently, ensuring minimal system downtime.
• Ensure adherence to established Service Level Agreements (SLAs) for timely incident resolution.
• Support and optimize SuccessFactors modules to enhance business functionality and overall system performance while maintaining high customer satisfaction.
• Configure and customize relevant business areas to ensure system behavior aligns with defined business requirements and constraints.
• Prepare comprehensive test scripts and perform various testing activities, including Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, and Regression Testing.
• Provide detailed Functional Specifications to the Technical Team for custom development requirements.
• Document configuration settings and prepare clear, detailed guidelines to enable other consultants to perform future modifications or repairs accurately and efficiently.
• Obtain and maintain updated soft and technical skills relevant to the job.
• Perform planned activities to meet operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time parameters.
• Provide periodic reports detailing deviations and the execution of planned tasks.
• Solve related problems as they arise and escalate complex operational issues.
• Ensure quality requirements are met by developing effective quality control processes, including specifications for products, processes, or related activities.
• Coordinate well-defined written systems, policies, and procedures, and actively seek automation opportunities.
• Comply with all related policies, procedures, and work instructions.
• Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity.

Qualifications and Requirements

• Bachelor's Degree in Information Management Sciences & Systems or any relevant field.
• 6 to 10 years of relevant work experience.
• Expertise in SuccessFactors Recruiting and Onboarding is essential.
• Additional knowledge of SAP HCM Payroll, Time Management, and integration points is considered beneficial.

Required Skills

• SuccessFactors
• SAP HCM Payroll
• Time Management
• HRIS Systems
• System Testing
• Incident Management
• Business Process Enhancement
• Documentation
• Problem-Solving
• Quality Control
• Business Process Improvement
• Compliance
• Health, Safety, and Environment

Work Location and Type

This full-time position is based in Riyadh, Saudi Arabia.