Service Manager📣 Job Ad

About Syarah and the Service Manager Role

Syarah is dedicated to transforming the car buying experience in Saudi Arabia and the Middle East, offering an end-to-end digital platform for vehicle acquisition. The company develops comprehensive systems covering car sourcing, inspection, photography, merchandising, reconditioning, financing, insurance, and shipping. We are seeking a Service Manager to join our full-time team in Riyadh, Saudi Arabia, contributing to our mission of delivering a delightful, comfortable, and peaceful car buying journey.

Role Overview

The Service Manager is responsible for the comprehensive oversight and management of all service and maintenance operations. This role focuses on ensuring consistent customer satisfaction, maintaining stringent quality control, driving performance improvement, and optimizing efficiency. The objective is to achieve excellent operational and financial results while fostering a productive and skilled service team.

Core Responsibilities

• Manage the day-to-day operations of the service department.
• Oversee all aspects of customer satisfaction.
• Maintain accurate records for each repair performed by the service department.
• Provide leadership and support to team members to achieve company goals.
• Manage employee productivity and provide staff training and ongoing support.
• Ensure quality control, performance improvement, and efficiency are consistently maintained.
• Perform other duties as assigned.

Qualifications and Experience

• Bachelor's degree in automotive engineering, business administration, or a related field.
• Minimum of 5 years of experience as a service manager, with experience in an automotive dealership preferred.
• Demonstrated experience working on multipaned vehicles and managing teams.
• Experience collaborating with Body Shop Repairers.

Essential Skills and Attributes

• Strong communication skills for effective interaction with customers, vendors, and internal departments.
• Detail-oriented approach to ensure quality service and high standards for accuracy.
• Ability to perform effectively under pressure.

Syarah's Core Values

All Syarah employees are expected to uphold and work in accordance with the company's core values: Tolerance, Transparency, Respect, Integrity, and Positivity. These values guide our operations and interactions as we pursue ambitious growth objectives in the auto sector.