ServiceNow Business Analysis

About the Role: ServiceNow Business Analysis

Alfanar Projects is seeking a ServiceNow Business Analyst to join their team in Riyadh. This full-time role involves analyzing business needs and translating them into functional requirements within the ServiceNow platform. The analyst will coordinate with stakeholders throughout the solution design, testing, and implementation phases to ensure that delivered functionality aligns with agreed-upon requirements.

Key Responsibilities

• Gather and analyze business needs to define clear ServiceNow functional requirements.
• Develop user stories that communicate required functionality and expected outcomes.
• Maintain requirements and backlog records, incorporating agreed changes and clarifications.
• Conduct workshops with business users, process owners, and developers to clarify requirements and confirm shared understanding.
• Evaluate requirements against ServiceNow capabilities in coordination with relevant technical teams.
• Clarify functional queries and align stakeholders on proposed solution designs.
• Provide functional inputs to solution design based on agreed business requirements.
• Support implementation activities by clarifying requirements and reviewing proposed functionality.
• Follow up on requirement-related issues with relevant stakeholders through resolution.
• Support functional testing and User Acceptance Testing (UAT) against agreed requirements.
• Coordinate clarification of testing feedback and identified functional gaps.
• Verify that delivered solutions meet business requirements and support acceptance activities.

Role Accountabilities

• HR Proficiency: Obtain updated soft and technical skills related to the job.
• Delivery: Perform planned activities to meet operational and development targets as per delivery schedules, utilizing resources effectively within efficient cost and time. Provide periodic reports detailing deviations and execution of planned tasks.
• Problem-Solving: Resolve related problems and escalate complex operational issues.
• Quality: Ensure quality requirements to develop effective quality control and processes, including specifications for products, processes, or related activities.
• Business Process Improvements: Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.
• Compliance: Comply with related policies, procedures, and work instructions.
• Health, Safety, and Environment: Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity.

Qualifications and Experience

Candidates should possess 5-10 years of experience in a relevant field, demonstrating the ability to perform business analysis and translate requirements into functional specifications for ServiceNow solutions.