Showroom Sales Representative📣 Job Ad

About the Role

Jazeera Paints is seeking a Showroom Sales Representative to join their team in Riyadh. This full-time position focuses on ensuring excellent customer reception and service within the showrooms, meeting customer needs, and managing the sales process from initial contact through to post-sales support. The role is integral to maintaining high service standards and achieving sales objectives.

Key Responsibilities

• Guide customers from showroom entry, introducing company products, and securing their orders.
• Calculate required product quantities and assist customers with color and product coordination based on their needs.
• Support customers through the invoicing process and ensure proper goods delivery, coordinating with showroom staff including assistants, workers, and drivers.
• Maintain the organization and cleanliness of the showroom at all times.
• Ensure the availability of all marketing tools, such as brochures and catalogues.
• Achieve sales targets as outlined in the sales plan.
• Commit to accomplishing management goals and implementing key performance indicators (KPIs).
• Process online customer requests and update the E-commerce platform, considering required items and stock levels.
• Maintain adequate stock levels for all items, particularly fast-moving ones, by adhering to ordering policies from warehouses based on minimum and maximum stock levels and applying the first-in, first-out policy to prevent dead stock.
• Report all missing products in the main store to the direct manager.
• Ensure goods are arranged in warehouses according to policy and procedure guidelines to maintain accurate stock and prevent discrepancies during periodic inventory checks.
• Submit financial reports to the region accountant as required and ensure daily deposit of sales cash amounts into the company’s account.
• Provide regular reports to the direct manager regarding competitors' activities and promotions.
• Handle customer complaints professionally, aiming for resolution and reporting them to the direct manager.
• Responsible for maintaining order within the showroom.
• Collaborate with other branches to facilitate the resale of slow-moving items.
• Implement company policies and instructions.
• Submit periodic reports on achievements, problems, and failures to the direct manager.
• Offer constructive ideas and suggestions for developing the sales process and value.
• Execute job-related activities using safe and environmentally sound methods.
• Perform any other duties assigned by the direct supervisor/manager.

Customer Service and Sales Focus

This role requires a strong focus on customer satisfaction and sales performance. The representative will be the primary point of contact for customers within the showroom, guiding them through product selection, assisting with color coordination, and ensuring a smooth purchasing experience. Achieving sales targets and maintaining a high level of service are central to this position.

Operational Management

Beyond direct sales, the Showroom Sales Representative is responsible for various operational aspects, including showroom organization, inventory management, and adherence to company policies. This involves coordinating with internal teams, managing stock levels, and ensuring the availability of marketing materials to support sales efforts.

Reporting and Compliance

The role includes responsibilities for financial reporting, daily cash deposits, and providing regular updates to management on sales performance, competitor activities, and operational issues. Adherence to company policies, safety standards, and environmental guidelines is also required.

Collaboration and Continuous Improvement

The Showroom Sales Representative is expected to collaborate with other branches for inventory optimization and contribute ideas for improving sales processes. This position requires a proactive approach to problem-solving and a commitment to continuous professional development within the sales function.