Site Reliability Engineering Officer📣 Job Ad

About Takamol Holding and the Role

Takamol Holding is seeking a Site Reliability Engineering Officer to join its team in Riyadh, Saudi Arabia. This full-time position is designed for professionals with 0-1 years of experience who are prepared to support digital platforms and enhance system reliability.

Role Overview

The Site Reliability Engineering Officer provides essential support for application incidents across various digital platforms. This role involves the operation and monitoring of the Elastic Observability stack, alongside assisting with daily Elasticsearch operations. Key responsibilities include troubleshooting telemetry ingestion, maintaining Kibana dashboards, and performing root cause analysis to improve system stability.

Key Responsibilities

• Provide support for application incidents across digital platforms, collaborating with Platform Engineering, Application Development, and customer support teams to ensure timely resolution in line with SLAs and escalation procedures.
• Operate and monitor the Elastic Observability stack, including Elasticsearch cluster health, Kibana, Fleet Server, APM Server, and Elastic Agent, deployed and managed via ECK on OKE.
• Assist with daily Elasticsearch operations such as index lifecycle management (ILM), snapshot lifecycle management (SLM), data tier housekeeping (hot, warm, cold, frozen), and capacity monitoring.
• Troubleshoot telemetry ingestion issues across logs, metrics, traces, and synthetic monitors, ensuring consistent data collection from all platforms.
• Maintain and update Kibana dashboards, alerting rules, and saved objects under the guidance of the SRE Manager.
• Perform root cause analysis and participate in blameless post-incident reviews to improve system reliability and reduce recurrence.
• Collaborate with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability coverage using Terraform, Helm charts, and scripting.
• Develop and maintain support documentation, runbooks, and knowledge base articles aligned with standardized incident response procedures.
• Manage and prioritize incidents and requests via the ticketing system (Jira/ServiceNow), ensuring all incidents, requests, and resolutions are documented.
• Participate in an on-call rotation and contribute to reducing operational toil through automation and tooling.
• Monitor and report on key performance metrics related to incident management, including mean time to detect (MTTD) and mean time to resolve (MTTR).
• Collaborate with cross-functional teams and vendor partners to improve overall system reliability, observability maturity, and security posture.

Required Experience

Candidates for this position should have 0-1 years of relevant experience in site reliability engineering, operations, or a related technical field.

Technical Environment and Tools

The role requires hands-on experience with the Elastic Observability stack, including Elasticsearch, Kibana, Fleet Server, APM Server, and Elastic Agent, specifically within an ECK on OKE deployment. Proficiency in automation tools such as Terraform and Helm charts, along with scripting skills, is essential. Incident and request management are conducted using Jira/ServiceNow.

Work Setting

This is a full-time position based in Riyadh, Saudi Arabia. The role involves close collaboration with various engineering and support teams to maintain and enhance digital platform performance and reliability.