Software Development Manager📣 Job Ad

About the Role

Amazon is seeking to hire Saudi Nationals for the role of Customer Service Associate in Riyadh, Saudi Arabia. As a member of the Customer Service team, you will contribute to Amazon's mission to be Earth's most customer-centric company. This role involves direct engagement with Saudi Arabian customers, providing support and problem-solving without relying on scripts. You will utilize your personality and problem-solving skills to deliver the customer experience Amazon is known for.

The Customer Service Associate plays a role in preventing issues, resolving queries, and serving customers. You will be the primary point of contact for customers in Arabic, handling inquiries via phone, chat, and/or email. This includes assisting with order and product questions, payment matters, and providing guidance on website navigation. You will use various tools to research solutions and communicate effectively with customers.

Key Responsibilities

• Serve as the first point of contact for Saudi Arabian customers in Arabic, addressing their needs through phone, chat, and/or email.
• Handle a range of customer inquiries, including order and product questions, payment matters, and website guidance.
• Utilize various tools and resources to navigate, research, and identify effective solutions for customer issues.
• Communicate clearly and professionally with customers to ensure a positive resolution to their queries.
• Proactively identify and address potential customer issues to prevent future problems.
• Contribute to serving customers through service.

Qualifications and Requirements

• Must be a Saudi national.
• Minimum qualification of a high school degree.
• Strong communication skills in Arabic, both written and oral fluency.
• Experience working with a computer.
• Availability to work variable shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM.
• Willingness and ability to work in rotating shifts, including early, late, weekend, and overtime as required.

Required Skills

• Excellent communication skills.
• Proficiency in computer usage.
• Strong problem-solving abilities.
• Detail-oriented approach to tasks.
• Customer-focused mindset.
• Ability to learn quickly and adapt to new information and processes.
• Willingness to embrace change.
• Capability to multitask effectively in a fast-paced environment.
• Articulate and hard-working.
• Friendly demeanor in all customer interactions.

Work Environment and Compensation

This is a full-time employee position based in Riyadh, Saudi Arabia. The role requires working variable hours to match customer demand, with 9 hours per shift and a minimum of 40 hours per week. Shifts are scheduled within operating hours of 8 AM to 10 PM, Monday to Sunday. Your work schedule will be provided 1-2 weeks in advance and may change every 1-4 weeks. National holidays may also be required.

The total pay rate is 8600 SAR, comprising a base pay of 6143 SAR and other allowances of 2457 SAR.

Benefits include medical insurance for the employee, their spouse, and children, an Amazon employee discount, a nursery benefit, and life insurance. Expert training and ongoing opportunities for skill development are provided.

Application Process

The application process, including assessments, is expected to take approximately 2 hours to complete. It is recommended to use a laptop or desktop computer. You can save your application and return to it, but completing it in one sitting is advised.

About the Manufacturing Manager Role

Al Jomaih Can Making Company Plants (CMP) is seeking an experienced Manufacturing Manager to oversee production operations in Riyadh, Saudi Arabia. This role is critical for leading production, driving efficiency improvements, and optimizing manufacturing costs. The successful candidate will be responsible for enhancing overall productivity while maintaining high standards of safety and quality across the plant.

Key Responsibilities

• Lead and manage all production operations to ensure efficient and effective manufacturing processes.
• Drive continuous improvement initiatives to enhance operational efficiency and productivity.
• Implement strategies to reduce manufacturing costs without compromising quality or safety.
• Ensure the highest standards of safety are maintained throughout plant operations.
• Uphold and improve quality standards to meet or exceed customer expectations.
• Monitor and optimize overall plant operational performance.

Qualifications and Experience

• Engineering Degree is required.
• Proven manufacturing leadership experience is essential.
• Experience in beverage can manufacturing is mandatory.
• A strong background in production management, operational efficiency, and cost optimization is necessary.
• Minimum of 5 years of experience leading large manufacturing teams, preferably within the 2-Piece Beverage Can or Ends sector.

Required Skills

• Manufacturing Leadership
• Production Management
• Operational Efficiency
• Cost Optimization
• Team Leadership
• Planning
• Problem-Solving

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a dedicated professional with a proven track record in manufacturing leadership. The company has indicated that over 10 years of experience is required for this role.

About the Role

REEF GROUP is seeking a Marketing Specialist to join its team in Riyadh, Saudi Arabia. This full-time position involves contributing to the planning and execution of marketing initiatives across the company's brand portfolio. The Marketing Specialist will support various marketing activities and collaborate with internal and external stakeholders to enhance brand presence and drive business growth.

REEF GROUP focuses on redefining beauty and fragrance experiences through innovation and customer-centricity. This role offers an opportunity to contribute to the development and implementation of marketing strategies for leading brands within an expanding team.

Key Responsibilities

• Support the execution of marketing campaigns and brand initiatives to meet strategic objectives.
• Coordinate with internal teams and external partners to ensure effective campaign delivery.
• Conduct market and competitor research to identify trends and opportunities.
• Assist in content planning and the development of marketing communications materials.
• Track marketing campaign performance and prepare reports on key metrics.
• Provide support for events, activations, and product launches.

Qualifications and Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 2 to 5 years of professional experience in marketing. Experience in the retail, beauty, fragrance, or FMCG sectors is preferred.
• Fluency in both written and spoken Arabic and English.

Required Skills

• Strong understanding of marketing principles.
• Excellent written and verbal communication skills.
• Strong organization and time management abilities.
• Proficiency in analytical skills for data interpretation and reporting.
• A creative mindset for generating ideas.
• Meticulous attention to detail.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.