Sr. Manager, HCC Middle East📣 Job Ad

Customer Service & Operations Coordinator
Key Responsibilities

- Manage customer inquiries through WhatsApp, phone calls, and social media platforms.
- Provide professional and timely responses to customer questions and requests.
- Follow up with customers regarding orders, deliveries, appointments, and special requests.
- Coordinate with suppliers and service providers to ensure smooth operations.
- Support the planning and coordination of workshops, events, and collaborations.
- Maintain accurate records of customer interactions, orders, and follow-ups.
- Assist in resolving customer concerns and ensuring a positive customer experience.
- Coordinate internal and external communications to support daily operations.
- Build and maintain strong relationships with customers, suppliers, and partners.

Requirements

- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Friendly, professional, and detail-oriented personality.
- Ability to manage WhatsApp Business and customer communications efficiently.
- Good problem-solving and follow-up skills.
- A creative mindset and strong attention to presentation and aesthetics are preferred.

About the Role

Faithful Executive is partnering with a distinguished global advisory and expert services firm that operates internationally and guides governments, healthcare institutions, and major public and private sector organizations through complex strategic, operational, and transformation challenges. As this firm expands its presence in the Kingdom of Saudi Arabia, it is seeking highly experienced Senior Healthcare Consulting Leaders. These roles are crucial for driving business growth and developing strong client relationships within the Saudi healthcare sector. This is a permanent position based in Riyadh.

Key Responsibilities

• Lead the strategic development and expansion of the firm's Healthcare Practice within Saudi Arabia.
• Cultivate, manage, and strengthen relationships with senior stakeholders and key decision-makers across the Saudi healthcare ecosystem.
• Proactively identify new business opportunities and generate consulting engagements through strategic networking and effective relationship management.
• Oversee and direct high-profile healthcare consulting projects, ensuring the delivery of exceptional client outcomes and high levels of client satisfaction.
• Develop compelling proposals and actively contribute to business development initiatives to convert opportunities into enduring client partnerships.
• Serve as a trusted advisor to government entities, healthcare providers, regulatory bodies, and other influential stakeholders within the healthcare sector.
• Lead and mentor consulting teams, supporting talent development, coaching, recruitment, and retention strategies.
• Collaborate effectively with regional and global leadership teams to advance the firm's growth strategy across the Middle East.
• Drive strategic transformation, operational improvement, and the implementation of key healthcare sector initiatives for public and private sector clients.

Qualifications and Requirements

• Must be a Saudi National.
• A minimum of 10+ years of experience in the healthcare sector is required for Senior Manager level, 15+ years for Director level, and 20+ years for Partner level.
• Demonstrated existing network and strong relationships within the Saudi healthcare sector are essential.
• Proven ability to access and influence senior decision-makers within key healthcare organizations and government entities.
• Recent management consulting experience with a leading global consulting firm is mandatory: a minimum of 2 years for Senior Manager, 4 years for Director, and 6 years for Partner.
• Possess strong expertise in healthcare strategy, transformation, operations, or advisory services.
• A proven track record of originating and successfully winning consulting engagements.
• Experience working with government bodies, regulators, healthcare providers, health clusters, and public sector organizations.
• Exceptional capabilities in stakeholder management, business development, and leadership.
• Fluent communication skills in English are required.
• An undergraduate degree is mandatory; a postgraduate degree is strongly preferred.

Preferred Experience

Experience with organizations such as the Ministry of Health (MOH), Health Holding Company (HHC), Council of Health Insurance (CHI), Ministry of National Guard Health Affairs (MNGHA), Saudi Commission for Health Specialties (SCFHS), health clusters, medical cities, or equivalent healthcare entities is preferred. Extensive knowledge of the Saudi healthcare ecosystem and Vision 2030 healthcare transformation initiatives is also preferred. Experience across Saudi Arabia and the broader GCC region is beneficial.

Location and Work Type

This is a permanent, full-time position based in Riyadh, Saudi Arabia. The anticipated start date for this role is August 2026.

Contact Information

Interested candidates are invited to reach out to Faithful Executive at a@********************************.

About the Digital Placemaking Specialist Role

JLL is seeking a Digital Placemaking Specialist to join its team in Riyadh. This role is central to designing and translating the visitor experience for a large-scale urban park into cohesive digital services. The specialist will bridge storytelling, service design, and technology to ensure digital capabilities enhance the visitor journey while contributing to accessibility, cultural sensitivity, revenue generation, and long-term societal value.

Key Responsibilities

• Lead the end-to-end digital experience and service design across the entire visitor journey, from arrival and parking to wayfinding, engagement, retail, events, and cultural storytelling.
• Translate ethnographic research, user insights, and stakeholder inputs into scalable digital touchpoints and service concepts.
• Develop narrative-driven digital placemaking strategies that integrate storytelling, gamification, interactive media, augmented reality, and environmental education.
• Define digital use cases and service concepts that balance optimal visitor experience with operational feasibility and commercial opportunities.
• Collaborate with smart city, IT, OT, and delivery teams to ensure creative concepts are technically feasible and align with existing platform capabilities.
• Support the integration of digital placemaking concepts into broader smart park, smart city, and command-and-control environments.
• Produce visual artifacts such as storyboards, service blueprints, journey maps, and wireframes to communicate design intent.
• Facilitate workshops and co-creation sessions with design authorities, technology partners, and delivery teams.
• Ensure digital services are designed to enhance accessibility, inclusivity, and cultural sensitivity for diverse visitor groups.
• Support the definition of monetisation opportunities, including ticketing, parking, retail, and premium digital experiences.
• Contribute to internal coordination across urban design, landscape architecture, technology, and operations.
• Provide design input for client presentations, reports, and concept materials.

Qualifications and Experience

• Minimum of 5-7 years of experience in digital placemaking, service design, experience design, or related roles within urban, cultural, or destination-based projects.
• Proven experience in leading digital journey mapping and service design for public spaces, parks, or visitor-focused environments.
• Strong storytelling and narrative development skills, with the ability to translate cultural, environmental, and social themes into engaging digital experiences.
• Demonstrable understanding of smart park and urban technologies, including IoT sensors, digital signage, wayfinding systems, mobility platforms, ticketing and parking monetisation solutions, super apps, and command-and-control environments.
• Experience with interactive media, AR/immersive concepts, and gamification at a conceptual design level.
• Ability to translate creative intent into structured service models and clear technical requirements.
• Strong visual communication skills, with practical experience producing storyboards, wireframes, service blueprints, and concept visuals.
• Excellent facilitation and stakeholder engagement skills, including experience in running workshops and co-creation sessions.
• Strong written and verbal communication skills, capable of articulating design concepts to both creative and technical audiences.
• Collaborative mindset with experience working effectively across multidisciplinary teams.

Required Skills

• Digital Placemaking
• Service Design
• Experience Design
• Digital Journey Mapping
• Storytelling and Narrative Development
• Smart Park and Urban Technologies (IoT Sensors, Digital Signage, Wayfinding Systems, Mobility Platforms, Ticketing Monetisation, Parking Monetisation, Super Apps, Command and Control Environments)
• Interactive Media, AR/Immersive Concepts, and Gamification (Conceptual Design)
• Service Models and Technical Requirements Definition
• Visual Communication (Storyboards, Wireframes, Service Blueprints, Concept Visuals)
• Facilitation and Stakeholder Engagement (Workshops, Co-creation Sessions)
• Written and Verbal Communication
• Collaboration and Working within Multidisciplinary Teams

Work Location and Experience

This is a full-time position based in Riyadh, within the Riyadh Region. The role requires 5-10 years of relevant experience.