SrMgr Sales I📣 Job Ad

About the Role

Marriott International is seeking a SrMgr Sales I to join its team in Riyadh. This contract position is responsible for proactively soliciting and managing significant group and catering opportunities. The role focuses on maximizing revenue potential and ensuring proper service delivery, contributing to customer loyalty and account growth within the company.

Role Purpose and Objectives

The SrMgr Sales I manages group and catering opportunities that fall outside the scope of an Event Booking Center (EBC). This involves actively upselling each business opportunity to maximize revenue and achieving personal and team-related revenue goals. A core objective is to drive customer and guest loyalty by delivering service excellence throughout each customer experience, providing service to grow accounts on behalf of Marriott International.

Sales Strategy and Revenue Growth

• Target group and catering accounts, markets, or segments with a strong emphasis on proactive solicitation and account saturation.
• Collaborate with group and catering counterparts to effectively manage business opportunities.
• Respond to incoming group and catering opportunities for the property that are outside EBC parameters, or manage all opportunities if the property does not participate in an EBC.
• Identify, qualify, and solicit new group and catering business to achieve personal and property revenue goals, focusing efforts on accounts with significant potential sales revenue.
• Develop effective group and catering sales plans and actions, and design, develop, and sell creative catered events.
• Maximize revenue by upselling packages and creative food and beverage options.
• Understand the overall market, including competitors’ strengths and weaknesses, economic trends, and supply and demand, to inform sales strategies.
• Close the best opportunities for each property based on market conditions and individual property needs, utilizing negotiating skills and creative selling abilities.

Customer Relationship Management

• Handle complex business with significant revenue potential and high customer expectations.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows to enable future bookings.
• Develop relationships within the community to strengthen and expand the customer base for group and catering sales opportunities.
• Support the brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provide excellent customer service to grow the share of the account, executing brand’s Customer Service Standards and property’s Brand Standards.
• Serve customers by understanding their needs and recommending appropriate features and services that best meet and exceed their expectations, building loyalty to the property and brand.
• Understand the property’s primary target customer and service expectations to offer better business solutions both prior to and during programs or events.

Operational Execution and Collaboration

• Work collaboratively with off-property sales channels (*, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary, and not duplicative.
• Manage and develop relationships with key internal and external stakeholders, utilizing sales resources and administrative/support staff.
• Utilize intranet for resources and information.
• Conduct site inspections and create contracts as required.
• Execute and support the operational aspects of business booked, including generating proposals, writing contracts, and managing customer correspondence.

Required Experience

Candidates for this contract position should possess 0-1 years of relevant experience in sales or a related field.