Store Manager

About the Role

Patchi is seeking a Store Manager for a full-time position in Riyadh, Saudi Arabia. This role involves leading the store team to deliver a high-quality guest experience and achieve sales and profitability objectives. The Store Manager is responsible for daily operations, team performance, inventory accuracy, cash controls, premium presentation, and product quality, hygiene, and food safety across various product categories including chocolate, cakes, Merry Cream products, and beverages, where applicable.

Key Responsibilities

• Lead the team in welcoming guests, identifying needs, presenting products, and ensuring the approved Patchi customer journey.
• Achieve store sales targets and monitor key performance indicators such as footfall, conversion rate, average ticket value (ATV), units per transaction (UPT), and category sales.
• Review daily, weekly, and monthly results, identify performance gaps, and implement action plans with clear ownership and follow-up dates.
• Conduct daily team briefings covering targets, product priorities, guest service, stock availability, and selling opportunities.
• Coach the team on product storytelling, consultative selling, upselling, and cross-selling, ensuring compliance with company guidelines for promotions.
• Resolve guest complaints within delegated authority, follow up on service recovery, and escalate recurring or serious concerns.
• Oversee special orders, gifting requests, and collection/delivery arrangements to ensure accuracy and timely fulfillment.
• Allocate duties and prepare staff schedules in line with approved staffing plans, trading patterns, and business needs.
• Monitor attendance, punctuality, grooming, and conduct, maintaining accurate records and coordinating exceptions with HR.
• Onboard new employees and ensure completion of product, service, food safety, equipment, and operational training.
• Observe performance, provide regular coaching and feedback, conduct appraisals, and follow up on agreed development actions.
• Ensure opening, closing, shift handover, and daily operational checklists are completed accurately and on time.
• Maintain premium merchandising, approved displays, product availability, cleanliness, and organized service and storage areas.
• Plan replenishment based on sales trends, seasonality, stock levels, and shelf life to reduce shortages and excess stock.
• Verify receiving, transfers, stock counts, and adjustments; investigate variances and escalate discrepancies.
• Oversee POS accuracy, cash reconciliation, safe custody, cash handover, and deposits according to company procedures.
• Enforce personal hygiene, safe food handling, allergen communication, and cross-contamination prevention.
• Verify temperature, shelf life, batch and expiry dates, labeling, and storage conditions, ensuring FIFO/FEFO is applied.
• Ensure the team follows company policies, operating procedures, health and safety requirements, and management instructions.

Qualifications and Experience

• At least three to four years of retail or hospitality experience, including one year in a supervisory or store management role. Experience in premium chocolate, gifting, or food service is an advantage.
• Experience leading teams, managing sales targets, and interpreting store performance indicators.
• Working knowledge of POS systems, inventory controls, cash reconciliation, and standard office reporting tools.
• Knowledge of food safety and hygiene practices.

Work Type

This is a full-time position based in Riyadh, Saudi Arabia.

Application Process

Candidates who meet the qualifications are encouraged to apply.