Supervisor-Restaurant📣 Job Ad

About the Role

W Hotels is seeking a Supervisor-Restaurant to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is located in the Financial District. The role involves ensuring high standards of guest service and fostering an efficient team environment. W Hotels operates with a philosophy of embracing the future, expanding possibilities, and maintaining an open mindset, driven by curiosity and a trendsetting spirit that redefines global luxury hospitality. The brand encourages a "Whatever/Whenever" service approach, serving guests with passion.

Key Responsibilities

• Ensure staff collaboration to deliver optimal service and meet guest needs.
• Inspect staff grooming and attire, addressing any deficiencies.
• Complete opening and closing duties, including setup, cleaning, and securing premises.
• Inspect storage areas for organization, proper stock rotation (FIFO), and cleanliness.
• Conduct scheduled inventories and requisition necessary supplies.
• Monitor dining rooms for seating availability, service quality, and guest safety.
• Complete work orders for maintenance repairs.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and the primary point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Adhere to all company, safety, and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Complete required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs, including assisting individuals with disabilities.
• Thank guests for their patronage.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Support team goals and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards.
• Identify and recommend methods to increase organizational efficiency, productivity, quality, safety, and cost-savings.
• Visually inspect tools, equipment, or machines to identify defects.
• Perform other reasonable job duties as requested.

Physical Requirements

This role requires the ability to perform the following physical tasks:

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• A high school diploma or *** equivalent is preferred.
• A minimum of 2 years of related work experience is required.
• A minimum of 1 year of supervisory experience is required.

Required Skills

• Teamwork and collaboration
• Exceptional guest service
• Problem-solving abilities
• Effective communication
• Leadership qualities
• Inventory management
• Quality assurance
• Adherence to safety procedures

Work Location and Type

This is a full-time, non-management position based in Riyadh, Saudi Arabia, specifically in the Financial District at Area 1 Al Aqeeq Street, Riyadh, 13519. The role is not located remotely.