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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

W Hotels is seeking a Supervisor-Restaurant to join its team in Riyadh, Saudi Arabia. This role is part of the Food and Beverage department and is responsible for ensuring high standards of guest experience and service. This is a full-time, non-management position within the W Hotels brand, which is part of Marriott International.

W Hotels operates with a culture focused on guest satisfaction and innovation, aiming to inspire curiosity and provide memorable experiences. The brand emphasizes a spirit of readiness and reinvention in luxury hospitality, guided by its "Whatever/Whenever" service philosophy. Joining W Hotels means becoming part of a global team committed to personal and professional growth.

Key Responsibilities

  • Ensure staff collaboration to provide optimal service and meet guest needs.
  • Monitor and maintain staff personal hygiene and attire standards.
  • Complete opening and closing procedures, including organizing provisions, cleaning equipment and areas, and securing premises.
  • Inspect storage areas for organization, cleanliness, and adherence to the FIFO method.
  • Conduct scheduled inventories and manage restocking and ordering of provisions.
  • Oversee seating availability, service, safety, and guest well-being in dining areas.
  • Initiate work orders for necessary maintenance repairs.
  • Assist management with employee hiring, training, organization, evaluation, counseling, discipline, motivation, and coaching.
  • Act as a point of contact and example for the "Fair Treatment Guarantee and Open Door Policy."
  • Adhere to all company safety policies and procedures, reporting issues and completing required training.
  • Maintain a neat and professional uniform and personal appearance.
  • Protect company proprietary information and assets.
  • Support colleagues and treat them with dignity and respect.
  • Contribute to the achievement of team goals.
  • Meet quality assurance expectations and standards.
  • Perform physical tasks including lifting objects up to 50 pounds (** Kg) without assistance.
  • Maintain physical stamina for standing, sitting, or walking for extended periods.
  • Read and visually verify information in various formats.
  • Visually inspect tools and equipment for defects.
  • Utilize fine motor skills and hand-eye coordination for object manipulation.
  • Perform tasks involving reaching, bending, twisting, and dragging objects.
  • Navigate narrow, confined, or elevated spaces.
  • Ascend and descend service stairs and ramps.
  • Welcome and acknowledge guests according to company standards.
  • Communicate clearly and professionally, and answer telephone calls with appropriate etiquette.
  • Listen to and respond appropriately to employee issues.
  • Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

  • High school diploma or equivalent (GED).
  • A minimum of 2 years of related work experience.
  • A minimum of 1 year of supervisory experience.

Required Skills

  • Teamwork
  • Guest Service
  • Inventory Management
  • Hiring
  • Training
  • Motivation
  • Safety Procedures
  • Professional Appearance
  • Communication
  • Problem Solving
  • Quality Assurance
  • Fine Motor Skills
  • Hand-Eye Coordination

Work Environment and Details

This is a full-time position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Marriott International is committed to providing equal opportunity and fostering a diverse and inclusive environment where all associates are valued and celebrated.


Requirements

  • Requires 2-5 Years experience

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