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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

W Hotels is seeking a dedicated Supervisor-Restaurant to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is located in the Financial District and focuses on contributing to the hospitality experience by ensuring exceptional service standards, fostering a positive team environment, and maintaining operational excellence within the restaurant.

Key Responsibilities

  • Ensure staff collaboration to deliver optimal service and meet guest needs.
  • Inspect staff grooming and attire, rectifying any deficiencies to maintain professional standards.
  • Complete opening and closing duties, including setup, cleaning, and securing premises.
  • Inspect storage areas for organization, proper implementation of the First-In, First-Out (FIFO) system, and cleanliness.
  • Complete scheduled inventories and manage the stocking and requisition of necessary supplies.
  • Monitor dining rooms to ensure seating availability, observe service quality, and ensure guest safety and well-being.
  • Complete work orders for necessary maintenance repairs.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
  • Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
  • Adhere to all company and safety and security policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to management.
  • Complete required safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional at all times.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs, including assisting individuals with disabilities.
  • Thank guests with genuine appreciation for their patronage.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with colleagues.
  • Support the team to reach common goals and listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Read and visually verify information in a variety of formats, including small print.
  • Visually inspect tools, equipment, or machines to identify defects.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Move through narrow, confined, or elevated spaces.
  • Move up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • A high school diploma or *** equivalent is preferred.
  • A minimum of 2 years of related work experience is required.
  • A minimum of 1 year of supervisory experience is required.

Required Skills

  • Teamwork and collaboration
  • Exceptional guest service and customer service standards
  • Inventory management
  • Maintenance repair
  • Hiring and training
  • Employee scheduling
  • Employee counseling and discipline
  • Employee motivation and coaching
  • Adherence to safety and security policies
  • Maintaining a professional appearance
  • Confidentiality
  • Asset protection
  • Problem-solving
  • Effective communication
  • Strong interpersonal relationships
  • Quality assurance
  • Driving organizational efficiency
  • Improving productivity
  • Implementing cost savings measures

Work Environment and Location

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role requires adherence to company and safety policies, and involves direct interaction with guests and team members in a restaurant setting.

Requirements

  • Requires 2-5 Years experience

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